California Proactive Dealer Experience Specialist - Houston
1 month ago

Job summary
The California Proactive Dealer Experience Specialist will work with California customers and dealers to earn and retain their loyalty by showing the appropriate empathy and resolving their concern in the fastest and most pleasant means possible.The role involves handling inbound emails and calls from Dealers and/or Customers seeking assistance which may result in opening new cases.
The specialist will act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction.
They are responsible for meeting expected customer service levels and achieving objectives relative to their after-call and after-case customer survey scores.
Job description
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