- Repair mobile computer, handheld scanner, and auto ID related devices.
- Provide device staging, troubleshooting and process support for customers relating to service and depot repair issues.
- Understanding and execution of depot repair related processes, procedure, and paperwork associated.
- Capture all required product identifier data elements as requested (e.g. ESN, IMEI, MAC, etc.) and enter data into appropriate system.
- Execute the RMA and minor repair processes that may involve customer diagnosis, triage activity and minor repairs. Source spare parts as directed or required.
- Execute OEM provided service processes, as applicable.
- Email shipping, timing, delays, and delivery notifications, to internal and external customers.
- Follow quality control audit processes; report non-conformances and corrective actions; highlight areas of good practice.
- Keep areas clean and organized to ensure proper delivery and accurate orders.
- Utilize appropriate systems to support daily activities. Assist in operational reporting metrics.
- May occasionally need to work after hours or on weekends.
- Performs other duties as assigned.
- High School Diploma or equivalent.
- 2-3 years of experience in the data capture/mobile industry working within a repair and provisioning facility, warehouse, OEM centric operations. MDM software experience preferred.
- Experience with minor mobile device repairs.
- Proficient using Microsoft Office 365 (Word, Excel, Power Point, Outlook, Teams, SharePoint)
- Efficiently and effectively prioritizes, organizes, and monitors multiple concurrent tasks to meet agreed deliverables and deadlines.
- Ability to keep accurate records and follow documented procedures and standards.
- ABILITY TO: Meet deadlines and prioritize tasks; work efficiently with minimal supervision; detail oriented.
- Primary language used in daily operations is English.
- Ability to communicate effectively both orally and in writing.
- Read and interpret documents, procedure manuals and various correspondence from both internal and external sources.
- This role does not include supervisory responsibilities.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to react quickly, adjust, adapt, and redirect activities in a dynamic environment.
- OPS Manager.
- Depot Services Technical Lead.
- Helpdesk/technical team members.
- Sales Team.
- Business Ops/ Warehouse/ Admin Teams.
- Various Vendors/ Manufacturers.
- Customers.
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Depot Repair Technician - Eagan, United States - Peak Technologies
Description
Depot Repair Technician (On-Site in Eagan, MN)Job Location: 990 Lone Oak Rd, Suite #114, Eagan, MN 55121
Pay: $19-$20+ hourly
Schedule: M-F 7:30am-4:00pm OR 8:30am-5:00pm
JOB SUMMARY & SCOPE:Review and complete customer orders according to production process and customer SLAs (Service Level Agreements). Responsible for assembly, staging, quality inspection, and light repair of mobile and rugged devices.
ACCOUNTABILITIES:
EDUCATION + EXPERIENCE + KEY TRAITS:
LANGUAGE SKILLS:
SUPERVISION:
DECISION MAKING + REASONING:
WORKING RELATIONSHIPS:
Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.
