OCM Lead - Santa Clara - Tech Providers

    Tech Providers
    Tech Providers Santa Clara

    1 day ago

    $95,000 - $155,000 (USD) per year *
    Description
    Job Title: OCM Lead - ServiceNow Transformation
    Location: Santa Clara, CA (100% Onsite)
    Duration: 6 Months (Possible Extension)
    Key Responsibilities
    • Lead the OCM strategy and execution for the Internal ServiceNow transformation from discovery through go-live and stabilization.
    • Conduct change impact assessments for both lift & shift and greenfield modernization efforts.
    • Develop and execute a comprehensive change management plan.
    • Drive stakeholder engagement across HR, IT, EX, and business teams.
    • Align leadership on key messages, timelines, and critical decisions.
    • Plan and deliver communications including emails, FAQs, leadership talking points, town halls, and demos.
    • Identify training needs and coordinate with program and business SMEs to ensure effective learning materials are delivered.
    • Establish and support change champions / super users within teams.
    • Track organizational readiness, adoption metrics, and employee feedback.
    • Identify risks and adjust OCM strategies to ensure smooth transition and sustained adoption.
    Required Qualifications
    • 8+ years of experience in Organizational Change Management or large-scale business transformation.
    • Strong experience supporting large, cross-functional technology implementations.
    • ServiceNow transformation experience is required, ideally across ITSM, HRSD, or Employee Experience workflows.
    • Experience in hybrid migration and/or greenfield implementations.
    • Strong knowledge of OCM methodologies such as Prosci / ADKAR.
    • Exceptional communication, facilitation, and stakeholder management skills.
    • Ability to join an in-flight program, quickly assess needs, and independently drive high-quality OCM execution.
    • Must be able to work onsite 100% in Santa Clara, CA.
    • Candidate location must be clearly mentioned in the resume.
    * This salary range is an estimation made by beBee
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