- Quote and process orders via e-mail and telephone calls by verifying, and entering items, transferring orders to fulfillment, and informing customers of supply chain delays and expected delivery dates.
- Collaborates with the Sales and Specialists to ensure customer satisfaction.
- Assists Sales and Specialist team members in managing open quotes and closing before they expire.
- Reviews customer open order reports and takes action on open items, specifically those items that may be at risk of meeting the customer's promised delivery date.
- Maintains ERP back-order report.
- Helps maintain the CRM system.
- Demonstrate and live our core values of Passion, Respect, Initiative, Dependable, and Ethical. It is our driving force and inspiration.
- Attend/complete vendor product training.
- Service walk-in customers.
- Understand the technical and application aspects of key products and solutions.
- (2) years customer service experience.
- Must have strong Microsoft skills (Outlook, Teams, Word, and Excel) and possess the ability to perform basic computer competencies.
- Ability to work in a team environment as well as independently.
- Ability to resolve problems by staying objective and fair.
- Efficiently handle workload.
- Be thorough, accurate, and organized.
- ERP and CRM experience desired.
- Knowledge of electrical products is preferred.
- Maintain positive, constructive working relationships.
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Account Support Specialist - Rocky Hill - HESCO

Description
Job Description
Job Description Description:Join Our Team as an Account Support Specialist at HESCO
Are you a detail-oriented professional with a passion for customer service and problem-solving? HESCO, a trusted leader in electrical distribution and solutions, is seeking an Account Support Specialist to join our dynamic team. At HESCO, we are committed to delivering excellence and living by our core values of Passion, Respect, Initiative, Dependability, and Ethics (PRIDE).
Requirements:The Account Support Specialist contributes to the day-to-day sales activities by assisting customers, corresponding with vendors, and collaborating with the Sales and Specialist team members.
Essential Duties and Responsibilities:
Education/Experience/Skills/Abilities:
Bachelor's degree in a technical discipline preferred, but relevant experience and industry knowledge may succeed. Distribution and/or manufacturing knowledge is a plus.
Affirmative Action/EEO Statement:
HESCO is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. HESCO's policy applies to all terms and conditions of employment. To achieve our goal of equal opportunity, HESCO maintains an affirmative action plan through which it makes good faith efforts to recruit, hire, and advance in employment qualified minorities, women, individuals with disabilities, and protected veterans.
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Client Support Specialist
Finalsite- Glastonbury
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Client Support Specialist
Full time Finalsite- Glastonbury
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Family Support Specialist
Full time Community Residences- Newington
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Teacher Support Specialist
Full time Adelbrook Inc- Cromwell
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Support Specialist
Full time Novus Insight, Inc.- Hartford
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IT Support Specialist
Administrative Jobs , InsideHigherEd- Middletown
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Peer Support Specialist
Hands On Hartford- Hartford
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Peer Support Specialist
Community Renewal Team- Hartford
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Peer Support Specialist
Full time Community Renewal Team- Hartford
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Desktop Support Specialist
TEKsystems- Middletown
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Peer Support Specialist
Full time Catholic Charities- Hartford
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Peer Support Specialist
onDemand- Newtown
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residential support specialist-clayton house per diem
InterCommunity, Inc.- Glastonbury, CT
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residential support specialist-clayton house per diem
InterCommunity- Glastonbury
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SUPPORT SERVICES SPECIALIST
Army National Guard Units- Hartford
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Bilingual Family Support Specialist
The Village for Families & Children- Hartford
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BHI and Clinical Support Specialist
Full time MediTelecare- Middletown
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Family Support Specialist- CSF
The Village for Families & Children- Hartford
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Military Support Program Community Specialist
Full time Advanced Behavioral Health- Middletown
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Direct Support Specialist
Journey Found Inc- Manchester