Information Technology Manager - Austin, United States - People's Community Clinic

Description

Overview

To support the mission of People's Community Clinic, the employee performs complex professional work with information systems and supervises the Information Technology team's daily operations.

The starting salary range for this position is between $70,000 - $80,000 annually.

Responsibilities

• Manage assigned work group including hiring, onboarding, and training, and regularly assess competencies; identify and oversee new or additional training as needed.
• Manage technology equipment deployment and inventory.
• Ensure customer service is timely and accurate on a daily basis.
• Establish specific customer service standards and internal SLAs.
• Establish best practices throughout the entire technical support process.
• Follow up with other departments to identify areas of improvement.
• Oversee complete server life-cycle management (Needs assessment, deployment, maintenance, security hardening, decommissioning).
• Maintain, monitor, and troubleshoot physical and virtual server infrastructure and network-based services and assist with server and security audits.
• Implement and maintain line of business applications.
• Maintain and verify backups for servers/systems and provide backup and disaster recovery processes and proper retention periods.
• Assist in the management of security solutions, including firewall and anti-virus; maintain LAN/WAN system integrity.
• Administer and maintain end-user accounts, permissions, and access rights.
• Assist with the administration of the Exchange email server and client installations.
• Develop daily, weekly, and monthly reports on the help desk team's productivity.
• Input and manage tickets through our PSA (Professional Services Automation) system and provide second-tier support for the ITS Department.
• Help oversee and determine timeframes for major IT projects, including system updates, upgrades, migrations, and outages.
• Develop and conduct training programs and workshops for team members and staff.
• Assist with the development and implementation of IT policy and security best practice guides for the organization.
• Run and share regular help desk related reports with other departments and leadership.
• Provide input on hiring decisions for technical staff.
• Assist in managing cloud VoIP system, including hardware, software, call recording, and basic reporting.
• Assist in IT Infrastructure, networking support, and hardware support.
• Adhere to HIPAA guidelines.
• Other duties as assigned.

Qualifications

Education:

• Bachelor's degree or Technical associate's degree. (Equivalent combination of relevant education and experience may be substituted as appropriate.)

Experience:

• Minimum of one year of supervisory experience
• Minimum of five years experience working in a technology support role
• Two years of experience working in an ambulatory healthcare setting preferred
• Nonprofit experience preferred

Knowledge, Skills, and Abilities:

• Must have competent knowledge of DNS, DHCP, IP, SMTP, FTP, HTTP, and HTTPS protocols and LAN networking/distributed computing environments (client/server).
• Excellent written and oral communication skills
• Ability to work collaboratively in a cross-functional team environment to solve problems
• Time management and organizational skills
• Exemplary customer service skills
• Skill in meeting and communications management
• Ability to multi-task and prioritize in a fast-paced environment
• Strong problem solving and conflict resolution skills
• Self-driven, goal-oriented, and highly motivated with a positive attitude
• Familiarity with MS applications and desktop computing environments
• Working knowledge of Microsoft 365, Active Directory, Azure Active Directory
• Ability to interact successfully with people of diverse backgrounds and varying levels of computer expertise
• Willingness to learn and support new applications and devices

Certificate/License: Relevant certification preferred

Our Benefits Include:

• 18 PTO days per year & 11 paid holidays
• Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
• Dental & Vision
• Flexible Spending Accounts
• Employer paid Life Insurance
• Employer paid Short-Term and Long-Term Disability
• Annual Training
• 403(b) with 4% employer matching

People's Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity or sex stereotyping.

We want you to do your best throughout the interview process. CLICK HEREto learn more about how to prepare.