Operations Manager DC - Washington - Amico Lane

Description

We are searching for a full-time Condominium Operations Manager and join our close-knit team at Amico Lane, a fast-growing property management startup based in Washington D.C. Our company is looking to hire someone with a strategic mindset, a team-player, and who has a customer-first mentality. 

Your primary responsibility will be to manage a portfolio of our condominium association clients. As the operations manager, you will prepare and set the budget, lead an annual meeting with the shareholders, and ensure the maintenance activities and projects around the property are completed timely and efficiently. You will have a team working closely together with you to accomplish the client's objectives, freeing up time for you to lead some of the larger maintenance projects and ensure quality control of clients' deliverables. 

Since you are part of a growing company, you will occasionally wear multiple hats. This role is ideal for someone who wants to be part of a high-performing team who values community, loves learning about building maintenance/repair and managing complex projects, and enjoys proactively executing on multiple activities at any given moment to provide clients with peace of mind.

Who we are & where we're going (with your help)

Amico Lane is on a mission to provide customer-focused property management support for condominium associations in the Washington, DC area. We believe in what we do and how we can serve our clients, and we need a natural project manager to support our clients as we continue to grow.  

Amico Lane exists within the property management industry, but we are seeking to disrupt our space. We believe that there's a better way to serve condominium owners and board associations, and we are motivated to lean into innovation and change. 

To serve our clients well, we need to successfully manage a large number of moving pieces and complicated processes for them. We are growing and excited about how our team will continue to expand 

Responsibilities:

Maintenance and Repair 

• Project manage a variety of maintenance activities, including routine maintenance, repairs, emergency response and very large projects
• Track and report updates internally and externally to clients 
• Conduct on-site property inspections a few times per year 
• Problem solve maintenance issues and meet vendors on-site at the properties
• Own SOPs for certain maintenance processes and innovate on them to create a better client experience 

Property Enhancement 

• Provide recommendations to the Board regarding property improvements and necessary repairs including recommendations for establishing priorities among various projects to be done
• Establish a project plan for large projects/capital improvements
• Manage to project plan to ensure milestone deadlines are met and completed within budget

Condo Association Administration and Financial Management 

• Manage and onboard a portfolio of clients 
• Maintain meticulous records for each property in the portfolio
• Prepare management reports for the Board of Directors including site inspection reports, monthly reports, budgetary details, and annual meeting materials
• Prepare budgets for several real estate properties and present them to the board of directors 
• Lead the associations' annual meetings and help the teams make efficient decisions around their properties' maintenance needs
• Ability to review, interpret and ensure compliance with condominium association documentation

Vendor Management  

• Liaise directly with vendor technicians
• Build and maintain strong relationships with both new and existing vendors to expand our resources and foster long-term partnerships
• Facilitate competitive bidding for contracts as required by Association contracts

Required Skills & Experience:

• 5-10 years of relevant work experience
• High School Diploma, GED or equivalent (College degree preferred)
• Industry certification preferred (e.g., Certified Manager of Community Associations, Association Management Specialist)
• The ability to work in DC
• The ability to be on call after hours one week per month, monitoring the emergency phone line on a rotating schedule with the team
• Top notch communication skills - both written and verbal 
• A track record of proven excellence in providing customer service
• Real estate experience of being, or having been, a homeowner in a condominium association is a plus but not required
• Spanish skills are a plus but not required
• Proficient skills in Excel, PowerPoint, and Google Workspace Products 
• Able to work independently, anticipate problems, and implement effective solutions

Necessary Traits

• You have a passion for problem solving maintenance problems and providing excellence in customer service 
• You take ownership and responsibility for your projects. You're committed to defending deadlines and have a sense of urgency to get to the finish line for our clients
• You're GREAT at flexing when priorities shift and adapt your planned day to the shift to the client and business' needs
• You are committed to following established Standard Operating Procedures and delivering high quality work 
• You thrive in a team environment. You know that others depend on your work and you depend on others. You love celebrating our successes. 
• You are comfortable meeting with clients and maintenance/repair contractors in person, being proactive in your communication with them, asking questions and negotiating when needed
• You're GREAT at juggling several things at once and can keep yourself (and others) organized in a fast-paced environment
• You are rock solid reliable
• You consistently offer solutions and look for additional ways to support your team
• You treat the business as if you owned it
• You like building community, in particular in DC neighborhoods, and meeting new people
• You have superb attention to detail and don't need reminders to complete assignments 

What We Offer:

• Healthcare benefits
• Opportunity to learn and grow quickly within a start-up growth environment that has established structure and success
• Opportunities to grow in your career within the company without the need to manage owner/tenant relations 
• Opportunity to make a significant difference for condo owners in managing their often most expensive asset, their home
• Extensive experience with the latest tech and software solutions in property management
• Modern office space in the vibrant Dupont Circle neighborhood 
• Hybrid work schedule perks (remote work is currently offered on Mondays and Fridays)