- Supervise the phone survey operations and oversee response to participant concerns.
- Track participant interactions and ensure prompt and high-quality response.
- Oversee management and fulfillment of gift cards.
- Update training materials for phone interviewers as needed.
- Train and supervise staff, including student interns and temporary staff who help with calls and gift card during busy periods.
- Manage phone interviewer shift schedules to ensure adequate coverage.
- Resolve escalated participant concerns.
- Track and summarize calls, withdrawals and other outcomes in Excel or similar software and present these to study leadership.
- Lead QC and interviewer survey trainings and document feedback.
- Develop protocols and IRB approved scripts for interviewers.
- Promote staff development
- Promote health equity
- MPH/MS degree from an accredited college or university and a minimum of three years of experience directly related to the duties and responsibilities specified above.
- Experience interacting with the survey or research study participants.
- The ideal candidate for this position must be a pro-active and self-motivated individual with the ability to work in teams and in a highly dynamic environment with multiple stakeholders and timelines.
- Salary - $85,000 - $85,000
- Highly motivated, with an aptitude for problem-solving.
- Ability to work under pressure.
- Detail-oriented and can follow study protocols.
- Dedication to protecting the confidentiality of participants' data.
- Ability to work independently and follow through on assignments with minimal direction.
- Strong interpersonal skills and experience working collaboratively with large groups.
- Strong written and verbal communication skills.
- Ability to prioritize and work in fast-paced environment with hard deadlines.
- Fluency in Microsoft Word, Excel, Outlook, and PowerPoint.
- This is a temporary grant-funded position ending in November 2027.
- This individual must reside in the tri-state area (NY, NJ, CT) by their confirmed start date.
- Preference may be given to individuals residing in New York City (5 boroughs) or surrounding New York State counties.
- This individual will be expected to work non-business hours during emergencies.
Healthy NYC Deputy Panel Manager - Queens, United States - Public Health Solutions
Description
Company overview:
With an annual budget of $2.3 billion and more than 7,000 employees throughout the five boroughs, the New York City Department of Health and Mental Hygiene (NYC DOHMH) is one of the largest public health agencies in the world, serving 8 million New Yorkers from diverse ethnic and cultural backgrounds.
We're tackling a broad range of public health issues with innovative policies and programs and getting exceptional results, but our work is never finished.
The breadth of our innovative programs provides the widest range of choices for every member of our team.
With grant funds from the Centers for Disease Control and Prevention (CDC), DOHMH is undertaking a new initiative that will meet critical infrastructure needs and make possible strategic investments that will have lasting effects on public health.
Investments and improvements through this initiative will help modernize DOHMH's foundational capabilities and data infrastructure, enabling it to partner in complex health and health care environments and, in turn, support better public health outcomes, including COVID-19.
This initiative supports larger efforts to rebalance investments in public health and more equitably serve communities and populations.
The selected candidate will be an employee of Public Health Solutions, a nonprofit organization which is the fiscal and administrative manager of the grant but will work be supervised by DOHMH.
This position will be based at the Health Department's office in Long Island City, NY, with the possibility of hybrid work.
This position will be within DOHMH's Division of Epidemiology, Special Projects Group, and reporting to the Healthy NYC Panel Manager.
The Division of Epidemiology collects and analyzes data and communicates findings to monitor and improve the health of New Yorkers, and to inform decision making both within and outside of DOHMH.
Job description:
The Deputy Panel Manager will oversee survey phone operations, participant relations and gift card purchase, distribution and tracking.
This Deputy Panel Manager will supervise two Panel Manager Coordinators, who are responsible for conducting survey interviews by phone and providing support to participants, and a Panel Administrator, who tracks and send gift cards, as well as indirect supervision of about 10 other staff conducting phone interviews on behalf of Healthy NYC.
The ideal candidate will have experience with survey research, be organized and detail-oriented, and possess excellent interpersonal skills.Duties:
The Deputy Panel Manager will:
Qualifications:
Additional Information:
PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, lesbian, gay, bisexual and transgender individuals, and veterans.