Customer Care Advocate - Hillsborough Township - Savvas Learning Company

    Savvas Learning Company
    Savvas Learning Company Hillsborough Township

    5 days ago

    $40,000 - $80,000 (USD) per year
    Description

    Customer Care Advocate

    As a Customer Care Advocate at Savvas Learning Company, you will be responsible for managing all customer contacts within established procedures and performance standards. This includes formally responding to customer inquiries via multiple channels such as phone, email or online chat.

    • Manage customer orders and generate quotes according to established procedures.

    You will also conduct problem/account management activities such as researching problems, initiating corrective billing, resolving shipping/fulfillment problems and managing backorder lists. Additionally, you will work in a fast-paced environment with various priorities and deadlines ensuring timely resolution of issues while maintaining high quality service standards.


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