AV Technician - Washington D.C. - Sky Systems

    Sky Systems
    Sky Systems Washington D.C.

    14 hours ago

    $60,000 - $80,000 (USD) per year
    Description
    Job Title: Dispatch AV/IT Technician
    Schedule: Variable, onsite based on dispatch needs
    Role Overview
    The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.
    Responsibilities
    • Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
    • Manage and track loaner/spare devices using customer-provided systems.
    • Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
    • Manage conference room accounts (add/remove users, password resets, ownership updates).
    • Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
    • Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
    • Coordinate with third-party vendors and procurement teams when required.
    • Support equipment replacement or reset during failures under guidance from central IT.
    • Ability to work at height when required (ladder/lift).
    • Maintain communication with onsite/offsite teams to report changes, issues, or updates.
    • Ensure proper coverage during leaves and follow site operational processes/SOPs.
    Must-Haves
    • 2-4 years of experience in IT and AV support.
    • Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
    • Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).
    • Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).
    • Ability to perform physical tasks, including lifting equipment and working at height.
    • Strong communication, customer service, and documentation skills.
    • Ability to follow SOPs, ticketing processes, and escalation guidelines.
    Good-to-Haves
    • Experience using ITSM tools (ServiceNow, Jira).
    • Exposure to AV control systems or room management systems.
    • Basic understanding of AV-over-IP or networked AV environments.
    • Experience working in enterprise or fast-paced onsite environments.
    • Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).
    • Audio Visual Support
    • Basic understanding of networking and TCPIP
    • Basic understanding of fiber, copper, network infrastructure
    • Crestron Fusion
    • Hardware support
    • Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
    • Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp)
    • Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
    • Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details.
    • Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
    • Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified
    • CompTI certA A+
    • OEM Certifications
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