Field Supervisor, Busduct - Anderson - Vertiv Holdings

Description

Field Supervisor, Busduct

A field supervisor is responsible for supervising a team of technicians performing start-up commissioning integration emergency service and troubleshooting of Vertiv electrical systems. They establish promote and maintain excellent rapport with customers coworkers sales representatives and others as appropriate.

The supervisor provides technical expertise safety leadership accountability for all installed projects technical support T&M work supervision training assistance to other field service technicians while being responsible for all aspects of field service work in the area.

Large projects requiring specialized skills acceptance tests turnkey projects electrical consultation are also supervised. The role involves developing tests inspections new areas of field services job estimating proposal preparation scheduling reports billing writing complete detailed reports at end project using computer accurately process job billing actively involved client interface business development activities registering associates training progress job progression overseeing OJT requirements associate completion guidance complicated situations maintaining certifications per Job Progression table assisting Safety Quality procedures guidelines accurate timely reporting company guidelines time cards expense mileage ticket closure forms individual inventory according company policy vehicle credit cards PPE test equipment laptop adequate communication internal external customers estimated arrival customer applicable scheduled maintenance documentation customer local office completion each designated assignment customer satisfaction rates company guidelines attending Customer Meetings required leading example conducting high standard professionalism delivery ability handle stressful provide calming effect diplomacy interacting levels organization productivity combining opportunities efficiently timely manner commercial decisions pressure productive utilization rate meet exceed on-site response time requirements startup escalation processes procedures communicating managers coworkers Support Services electronic communications.