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Grand Prairie

    Hotel Night Manager - Grand Prairie, United States - Hilton Garden Inn

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    Description

    Description

    We are hiring a Hotel Manager on Duty. Shifts are evening hours and weekends.

    Responsibilities:

  • Keep "open communication" between managers and associates.
  • Apply Hilton's brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting.
  • This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level.
  • Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.
  • Has full knowledge and understanding of our company's handbook, SOP's and processes; Adheres to and enforces those in a fair and consistent manner.
  • Strict adherence and enforcement of our code of business conduct.
  • Provides disciplinary action when, and/or, if necessary.
  • Provides associates with the tools they need to perform their jobs.
  • Takes immediate actions on problems that are encountered in the Hotel.
  • Participates and conducts Weekly Leadership Team meetings, property MOD program, and weekly staff meetings.
  • Promote teamwork and associate morale. Learns, understands, and refers to the Standard Operating Procedures.
  • Knows department fire prevention and emergency procedures.
  • Follows safety and security procedures and rules.
  • Adheres to all policies and procedures.
  • Project enthusiastic, optimistic, and helpful attitude.
  • Assist other Leadership Team members and/or managers when needed.
  • Each associate will be required to follow the rules as found in the Concord Hospitality Associate Handbook.
  • Monitor service trends by speaking with guests and reviewing written guest comment cards and guest tracking information to ensure brand and Concord Hospitality service standards are achieved.
  • Resolve all service issues via written communication or phone calls to the complete satisfaction of hotel customers.
  • Perform hands-on duties as needed to deliver guest services.
  • Ensure meal service meets proper food handling sanitation requirements.
  • Carry out any other reasonable duties and responsibilities as assigned.
  • Here are some reasons our associates like working for us:

    Benefits

    We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.


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