- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Perform the duties of a CSC and/or veterinary assistant/technician, which may include the following:
- Actively recruit new clients by promoting hospital services. Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, educating them about their pet's health, performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical pets as allowed in the state practice acts. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technicians productivity, and communicate with the other associates to maintain the flow of patients. Obtain relevant information and history from clients and maintain proper and complete medical charts. Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. Position Description Shift Lead - Job 2 of 4
- Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients, following all Banfield protocols and practices, as well as all local, state and federal laws, focusing the team to achieve practice priorities while building our culture and brand. Support Practice Manager in hospital labor management which may include adjusting paraprofessional teams schedules on a shift by shift basis. May assist Practice Manager in the selection, training, and day-to-day supervision of the paraprofessional team to ensure quality medical care, exceptional client service, associate engagement and maximum productivity. Provide professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues. Assist Practice Manager in creating an environment where a team can deliver quality, efficient and effective veterinary care to pets. Foster an environment that engages associates, where associates do their best and feel good about being a member of the team. Provide effective communication between associates, clients, hospital leadership and Central Team Support. Ensure all hospital associates adhere to Banfield dress and grooming guidelines. Ensure all hospitalized pets are prepped and all equipment is ready for surgery. Ensure cases are assigned to VAs and that they are clear on their work responsibilities for the day. Prepare whole team on cases scheduled for the day, assist with any transfers of cases from day before or external referrals to provide continuity of care, triage the treatment board. Assist Practice Manager in identifying potential bottlenecks and formulating solutions to remove barriers in medical operations that would impede the doctors in providing world class preventive care and client service. Confer with field leadership and assist with client resolution decisions, invoice adjustments and client experience exceptions. Train and mentor new paraprofessional associates. Quality check medical records, go home medications, regulatory documentations, hospital cleanliness, and timeliness of doctors seeing exam room patients. Address broken equipment issues and assist in inventory management. Other job duties as assigned.
-
Shift Lead
2 weeks ago
Taco Bell Santee, United StatesTaco Bell Mission Gorge Road [Restaurant Shift Supervisor] As a Shift Leader at Taco Bell, you'll: Supervise, train, motivate and lead employees to maintain enthusiastic customer service; Ensure orders are taken in a prompt, accurate and courteous manner; Attempt to resolve custo ...
-
Shift Lead- SMCC
3 weeks ago
Provider Contract Food Service El Cajon, United StatesProvider Contract Food Service is a locally grown company specializing in providing culinary and hospitality excellence to our clients for the past 18 years. · Our team is growing and we are looking to add to our Food Service Team in the position of SHIFT LEADER. This is an hour ...
-
Shift Lead
2 weeks ago
Five Guys Poway, United StatesFive Guys Poway Rd [Restaurant Shift Supervisor] As a Shift Lead at Five Guys, you'll: Be responsible for financial and inventory management; Take lead on crew assignment, training and motivation of the team during your shift; Perform customer relationship management; Have full a ...
-
Shift Lead
2 weeks ago
Planet Fitness Alpine, United StatesJob Summary · JP Management Services, LLC is a multi-location Planet Fitness franchisee with nine locations in west Michigan. The culture of JP Management Services, LLC, integrates our core values of Positive Team Environment, Integrity, Excellence, Passion, and Having Fun. We s ...
-
shift lead
3 weeks ago
Five Guys San Diego, CA , USA, United StatesFive Guys Callagan Hwy [Restaurant Shift Supervisor] As a Shift Lead at Five Guys, you'll: Be responsible for financial and inventory management; Take lead on crew assignment, training and motivation of the team during your shift; Perform customer relationship management; Have fu ...
-
shift lead
3 weeks ago
Five Guys San Diego, CA , USA, United StatesFive Guys - 620 University Ave [Restaurant Shift Supervisor] As a Shift Lead at Five Guys, you'll: Be responsible for financial and inventory management; Take lead on crew assignment, training and motivation of the team during your shift; Perform customer relationship management; ...
-
shift lead
3 weeks ago
Five Guys San Diego, CA , USA, United StatesFive Guys Balboa Ave [Restaurant Shift Supervisor] As a Shift Lead at Five Guys, you'll: Be responsible for financial and inventory management; Take lead on crew assignment, training and motivation of the team during your shift; Perform customer relationship management; Have full ...
-
Shift Lead
2 weeks ago
Taco Bell National City, United StatesTaco Bell Sweetwater Rd [Restaurant Shift Supervisor] As a Shift Leader at Taco Bell, you'll: Supervise, train, motivate and lead employees to maintain enthusiastic customer service; Ensure orders are taken in a prompt, accurate and courteous manner; Attempt to resolve customer c ...
-
shift lead
3 weeks ago
Five Guys San Diego, CA , USA, United StatesFive Guys Truxtun Rd [Restaurant Shift Supervisor] As a Shift Lead at Five Guys, you'll: Be responsible for financial and inventory management; Take lead on crew assignment, training and motivation of the team during your shift; Perform customer relationship management; Have full ...
-
Shift Lead
2 weeks ago
Taco Bell San Diego, United StatesTaco Bell Aero Drive [Restaurant Shift Supervisor] As a Shift Leader at Taco Bell, you'll: Supervise, train, motivate and lead employees to maintain enthusiastic customer service; Ensure orders are taken in a prompt, accurate and courteous manner; Attempt to resolve customer conc ...
-
Shift Lead
3 weeks ago
Banfield San Diego, United StatesOpening Statement · Shift Lead Position Profile · The role of the Shift Lead is to perform the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff in guiding the team to maximize productivity and profi ...
-
Shift Lead
3 weeks ago
Salt & Straw San Diego, United StatesSalt & Straw - Little Italy [Restaurant Shift Supervisor] As a Maintenance Assistant at Salt & Straw, you'll: Be responsible for supporting shop leadership by running the floor, leading the Scoopers and monitoring daily operations within the shop; Ensure completion of daily shop ...
-
Shift Lead
2 weeks ago
Mutual Friend Ice Cream - Golden Hill, San Diego San Diego, United StatesJob Description · Job DescriptionDescription · The Shift Lead is responsible for assisting the Key Lead with managing the front of the house operations of the business with standardized policies that provide efficient, friendly services and profitable operations. We call that "DO ...
-
Shift Lead
1 week ago
Communal San Diego, United StatesJob Description · Job DescriptionWho We Are: · Communal is a creative-minded cafe & shop with multiple locations based in Southern California. With an emphasis on caring for the local community, Communal offers a full craft coffee and drink menu, seasonal food offerings, creative ...
-
Shift Lead
2 weeks ago
Walgreen Co Chula Vista, United StatesOpens and closes the store in the absence of store management, including all required systems startups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliv Shift Lead, Customer Experien ...
-
Shift Lead
3 weeks ago
Communal San Diego, United StatesWho We Are: · Communal is a creative-minded cafe & shop with multiple locations based in Southern California. With an emphasis on caring for the local community, Communal offers a full craft coffee and drink menu, seasonal food offerings, creatively-designed spaces, fresh flower ...
-
Shift Lead
1 week ago
Camp Bow Wow San Diego Midway San Diego, United StatesJob Description · Job DescriptionCamp Bow Wow is North America's largest provider of pet care services through premier doggy day, overnight Camps, training, and grooming. · The Camp Bow Wow San Diego Midway, located at 3146 Sports Arena Blvd San Diego CA 92110, is opening soon a ...
-
Shift Lead
2 weeks ago
Five Guys Carlsbad, United StatesFive Guys Palomar Airport Rd [Restaurant Shift Supervisor] As a Shift Lead at Five Guys, you'll: Be responsible for financial and inventory management; Take lead on crew assignment, training and motivation of the team during your shift; Perform customer relationship management; H ...
-
Shift Lead
2 weeks ago
Taco Bell Vista, United StatesTaco Bell Business Park Dr [Restaurant Shift Supervisor] As a Shift Leader at Taco Bell, you'll: Supervise, train, motivate and lead employees to maintain enthusiastic customer service; Ensure orders are taken in a prompt, accurate and courteous manner; Attempt to resolve custome ...
-
shift lead
3 weeks ago
Five Guys Imperial Beach, CA , USA, United StatesFive Guys - 781 Palm Ave [Restaurant Shift Supervisor] As a Shift Lead at Five Guys, you'll: Be responsible for financial and inventory management; Take lead on crew assignment, training and motivation of the team during your shift; Perform customer relationship management; Have ...
Shift Lead - Santee, United States - Banfield
Description
SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients.
The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital.
This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart.
ESSENTIAL RESPONSIBILITIES AND TASKS The ratio of time spent on leadership duties and paraprofessional responsibilities will vary depending on the hospital situation; the Shift Lead must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity.
On average, the ratio is expected to be about 20% leadership duties (primarily when the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessional duties.
Paraprofessional Responsibilities (approximately 80% of time):
? Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.
Conduct administrative functions as necessary.Leadership Responsibilities (approximately 20% of time):
