Customer Service Rep - Sumter, United States - Giant Cement Holding Inc

Description

Job Description

POSITION:

GRR Sumter has one open salary non-exempt Customer Service Representative role. This position reports to the Customers Service Supervisor. The position is 100% onsite.

SUMMARY:

Provide support to designated TSD's and/or geographical territory managed by a GRR Technical Sales Representative or Manager. This includes, but not limited to, profile submittal and resolution, addressing off-spec and/or compliance issues, creation of shipping documents, being cost effective when arranging transportation services, being diligent with communication in a proactive manner when initiating and/or responding to customer and departmental needs, obtaining, or creating multiple reports as requested.

Understand and resolve problems which may significantly impact the organization's operations (on-time delivery, accuracy of billing information, communication of upcoming or existing issues, etc.)

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• In a proactive manner, contact all customers in an assigned geographical territory to request a pick-up of waste and/or to deliver a product. In addition to this, receive calls from clients and Sales Representatives to provide service as requested.
• Coordinate, communicate and facilitate transportation with GRR personnel, Customers and Transporters in a proactive and timely manner. Create required paperwork necessary for shipments.
• Manage all calls received from assigned clients, internal co-workers, Managers, and Sales Representatives to address such issues as special arrangements and/or coordination, billing, compliance, transportation, and credit collection.
• Prepare multiple miscellaneous reports, spreadsheets for clients, internal or as requested by Supervisor/Manager.
• Must be detailed oriented, follow specific instructions, able to multitask, communicate effectively with customers, vendors, co-workers, and management both orally and in written format.
• Other duties as assigned by manager.

MINIMUM REQUIREMENTS:

• Requires high school diploma or GED equivalent, an associate degree preferred.
• One year minimum work experience preferred.
• Knowledge of Excel, Word, and Outlook. MUST have the ability to multi-task, follow-up to be organized and work as a team member.
• Must have strong organizational skills and be self-disciplined to work independently in a group atmosphere.
• Problem solving ability.

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GRR provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.