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    Field Engineer - Issaquah, United States - Ednetics

    Ednetics
    Ednetics Issaquah, United States

    5 days ago

    Default job background
    Description
    EDNETICS IS THE TEAM TO JOIN – We provide a CAREER, NOT just a BONUS
    Competitive Salary
    Incentive Program
    Company Paid Medical, Dental and Vision Insurance for Employee. Company subsidized for dependents.
    Company Paid Life and Disability Insurance
    Voluntary Life, Critical Care and Accident Insurance
    Paid Time Off
    Paid Company Holidays
    Employee Assistance Program
    Onsite Fitness Center / Gym Membership Reimbursement
    Easy Parking and Excellent Facilities
    Team Building Activities
    LAN Parties and Raid Nights
    Field Engineers are key employees of the Ednetics Team. A Field Engineer is a trusted technical resource for Customers, Account Managers, and other team members. They must be able to lead most projects within the Ednetics portfolio.

    They will be responsible for developing, designing, implementing, maintaining, and supporting customer implementation throughout all stages of the project lifecycle.

    A Field Engineer exhibits confidence, efficiency, and attention to detail in their communication with customers and team members and may act as a mentor to Field Technicians or other Field Engineers.

    Field Engineers retain all duties and responsibilities of Field Technicians.
    Requirements
    Essential Duties and Responsibilities

    Lead the deployment and installation of network infrastructure, data center, digital security, device and classroom, phone and collaboration, and physical security project technologies for client sites, ensuring seamless integration and functionality across various hardware and software components.

    Configure and integrate engineering projects with existing infrastructure, ensuring seamless operation and compatibility with client requirements.
    Conduct thorough testing of all components to verify functionality and performance. Troubleshoot and resolve any issues that arise during installation or post-deployment.
    Maintain accurate documentation of system configurations, installation procedures, and troubleshooting steps. Provide detailed reports to clients and internal teams as needed.
    Provide training to end-users on the operation and maintenance of deployed systems. Offer ongoing support and assistance to clients for any technical inquiries or issues.
    Collaborate with project managers, engineers, and other stakeholders to ensure project timelines and deliverables are met. Communicate effectively to coordinate resources and resolve any conflicts or challenges.
    Assist with keeping Team best practices documentation relevant and up to date.
    Promote consistency by effectuating the Project Peer Review process for self and others.
    Consistently deliver Ednetics products, projects, and documents on time or ahead of schedule.
    Assist the Support Team as an escalation point for Support cases.
    Be able and available to travel to customer sites when needed. Be present in-office when not traveling or up to 60% of the time. Home office opportunities may be present up to 40% of the position's schedule with reliable home office Internet service.

    ADA Notice:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Desired Skills and Abilities
    Ability to work independently and collaboratively in a fast-paced environment.
    Basic knowledge of NetSuite with the ability to manage projects, track time, and work cases.
    Strong knowledge of networking principles and protocols (TCP/IP, VLANs, DHCP, etc.).
    Understanding of the Pre-Sales, Customer Support, and project scope creation processes.
    A strong working proficiency in the Microsoft Office suite including Outlook, Word, Visio, and Excel.
    Superior technical skills, people skills. and a great attitude necessary.
    Education and Experience
    Two years of on-the-job experience with Ednetics authorized solutions.
    Certified in Ednetics authorized partner solutions. Manufacturer certifications as necessary and directed by the Regional Engineering Manager.
    Experience with and understanding of core infrastructure networking principles and troubleshooting. Specialized IT systems knowledge according to experience and/or as assigned.
    Certificates, Licenses, and Registrations
    Hold a current or relevant Associate-level technical certification recognized by Ednetics.

    Continuing education and training may also be offered to enhance the position's effectiveness and give the person an opportunity to gain new skills and fulfill professional growth.

    Travel
    20% - 40% travel is expected for onsite project assistance and possible team building and continuing education opportunities. Travel during high project periods can be up to 80%.
    About Us
    Ednetics Inc. is a growing organization with a unique and outstanding corporate culture. Ednetics' people enthusiastically support the technology needs of education and government communities in the Western U.S.
    Ednetics Inc. is an equal opportunity employer.

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