Service Coordinator - Lebanon

Only for registered members Lebanon, United States

4 days ago

Default job background
$40,000 - $50,000 (USD)

Job summary

The Service Desk Coordinator is the traffic controller and service delivery hub for our help desk, owning ticket flow, technician scheduling, and client communication.

Responsibilities

  • Monitor all incoming tickets, ensure they are cleanly created with the right priority and details, and keep the service board balanced so nothing falls through the cracks.
  • Assign work to the right technicians based on skill, urgency, and availability, coordinating both remote and onsite visits and adjusting the schedule as priorities change.
  • Act as the primary non-technical point of contact for service updates, communicating status outages planned work follow-ups so clients always know what to expect.

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