Service Coordinator - Lebanon
4 days ago

Job summary
The Service Desk Coordinator is the traffic controller and service delivery hub for our help desk, owning ticket flow, technician scheduling, and client communication.Responsibilities
- Monitor all incoming tickets, ensure they are cleanly created with the right priority and details, and keep the service board balanced so nothing falls through the cracks.
- Assign work to the right technicians based on skill, urgency, and availability, coordinating both remote and onsite visits and adjusting the schedule as priorities change.
- Act as the primary non-technical point of contact for service updates, communicating status outages planned work follow-ups so clients always know what to expect.
Job description
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