- Advise the BOD on decisions and best practices
- Attend BOD meeting at agreed time by the BOD
- Implement BOD decisions and processes.
- Weekly Updates
- Prepare meeting notices, agendas, and presentations
- Draft meeting minutes
- Work Location: Austin Area
Community Association Manager - Austin, United States - AMG | Association Management
Description
Community Manager:
Daily work involves customer service, vendor management, project management, public speaking, finance, budgeting, and conflict resolution. Many candidates joining our company have experienced previous success in areas such as retail, restaurants, and administrative or task/project management roles; they are able to work independently with some supervision and direction. We are primarily a customer service and communication company that just happens to be in the property management industry. Handling difficult customer situations is an essential trait, as we deal with a high number of conflict resolution scenarios.
Who are we?
Alamo Management Group is a local homeowners association, or HOA, management company with a focus on being a unique place of employment. We are customer service centered, with strong family and neighbor values. We do not want to be like other companies, and our belief is that by creating an amazing customer experience will we achieve long-term success.
At AMG we are enthusiastic about the growth of our employees skillset and the culture that we uphold in the workplace. While working at AMG you will find yourself learning something new and useful every day.
Industry experience is preferred but not required to be successful at AMG, we want to grow with you
We pride ourselves in our determination to change the negative stigma if HOAs. To achieve this, we look for employees who are ready to learn, able to take on challenges and strive to provide the best customer experience to our vendors, developers, and residents.
Are you an adaptive learner? Are you ready to take on challenges? Are you passionate about customer experience? Are you energetic? Then consider joining the fastest growing local management company in Texas
Community Manager Responsibilities:
Work directly with the BOD of each community. This includes the following
Manage all vendors within each community and ensure all contractual obligations are met.
Design and prepare Request for Proposals
Perform site inspections on a regular basis
Draft and keep all community records
Keep association files organized on server
Monthly newsletters
Handle all Eblast for the communities
Effectively run all BOD meetings. This includes the following:
Community Rules and Regulations
An HOA manager is typically involved in drafting and enforcing community rules and regulations. These rules govern behaviors that are intended to help maintain a visually appealing neighborhood while protecting property values. Rules and regulations usually govern landscaping and home maintenance requirements; on-street parking; building additions; and exterior home appearance. An HOA manager monitors community activities, hears complaints from homeowners, and investigates and resolves issues.
Maintenance and Upkeep
An HOA manager is responsible for the general maintenance and upkeep of common areas in a community. Managers must ensure that neighborhood equipment, lighting and gates are all in good working order. A manager may be responsible for working with local vendors to uphold this responsibility.
Site Inspection
An HOA manager is responsible for bi-weekly community site inspections in which they survey the area for violations according to the HOAs rules and regulations. The community manager assigns violations to homeowners who have infractions according to the rules and regulations of the neighborhood. An HOA manager may issue fines against non-compliant homeowners if rules are consistently violated.
Other Responsibilities
An HOA manager handles the financial matters of the HOA they manage, including the collection of association fees from residents. they may also work in coordination with a council or board comprised of community members who live in the neighborhood. These board members help facilitate neighborhood meetings; keep residents up to date on changes to rules and regulations; and serve as unofficial internal representatives of the management company. The HOA manager may conduct annual elections to select new board members.
Eligibility Requirements:
Education: High school or equivalent
Experience: Customer service- 3 years
License/Certification: Driver's License
Qualified Candidates may have some of the following:
Professional experience in community management or maintenance
Professional experience with vendor management
Certification: M100 or CMCA
2 years property management experience
Bachelors Degree in Business or Management
Starting Salary: $55, $65,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Sick time off
Referral program
Retirement plan
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate: