- Professionally and effectively answers and dispatches calls for Campus Policy and Security Department
- Answering and processing emergency incidents and routine incidents for assistance, communicating clearly and effectively to a reporting party to collect critical information for officer safety awareness and timely response.
- Professionally and effectively answers campus calls and directs calls appropriately with strong customer service focus
- Provides professional and effective customer service to walk-ins
- Creates and maintains service call log records
- Processing inquiries, requests for assistance, and complaints in a courteous and efficient manner
- Appropriating resources in order to effectively respond to routine and emergency incidents
- All other related duties as assigned
FT Staff: Telecommunications Officer - Raleigh, United States - Shaw University
Description
Job Summary:
Reporting to the Telecommunications Supervisor, the Telecommunications Officer provides departmental telecommunications functions to the Campus Police and Security Department, including front desk customer service and phone coverage for the University. The position is accountable for ensuring the efficient receipt and transmission and coordination of on-campus emergency and non-emergency requests for police assistance. In addition, the Telecommunications Officer will provide campus customer service phone coverage to include answering all calls to the University and directing such calls appropriately. The Telecommunications Officer will collect pertinent data, determines and contacts appropriate responding units, maintains calls in the data base using real time entry, and provides responding officers with all necessary information. Obtains and maintains officer status through the duration of each emergency call.
Essential Job Functions: