Office 365 Administrator - Temecula, United States - FFF Enterprises

    FFF Enterprises
    FFF Enterprises Temecula, United States

    1 month ago

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    Description
    Job Details

    Job Location
    Temecula, CA

    Salary Range
    $ $38.65 Hourly

    Description

    Position Summary

    Under minimal supervision working with the Service Desk team and Network Operations, Office 365 Administrator is responsible for maintaining, upgrading, and managing laptops, desktops and server infrastructure using industry best- practices.

    Responsibilities include support, administration, testing, and problem resolution of the company's computer, network and application environment. Assists in the development and maintenance of systems, software applications, and security.

    Knowledge of cloud computing, local area networks (LAN's), wireless local area networks (WLAN's), and virtual private networks (VPN's).

    Essential Functions and Duties
    • Install, maintain, and secure a Microsoft Windows desktop and server Infrastructure, including hardware, software, security, and connectivity.
    • Maintain the company's virtual environment, including servers and virtual desktops.
    • Knowledge of Active Directory, Windows 10, Windows 11, Windows Server 2016/2019, and Office 365 Administrator roles is a must. (Exchange, Archiving, Multi-Factor Authentication, Teams, and OneDrive).
    • Support users in the use of SAAS Solutions (Office365, OKTA, Cisco Email Security, Cato VPN, Fax) Ability to manage Microsoft Intune Device management.
    • Manage mobile phones and applications using Microsoft Intune Mobile Device Management.
    • Troubleshooting networking issues and escalating problems to team members.
    • Monitor hardware to ensure it is properly maintained and provide optimization recommendations.
    • Ability to create and resolve service request using our IT Service Management application (Salesforce Service Cloud).
    • Manage asset tracking for all hardware and software.
    • Maintain and improve Customer Satisfaction with prompt service and excellent communication.
    • Maintain and document procedures for Service Desk and Network Operations.
    • Continuously strive to improve processes, service quality to internal and external customers, and employee relations.
    • Comply with the policies and procedures stated in the Injury and Illness Prevention Program.
    • Support the Company's Compliance and Safety programs by ensuring compliance with program policies and procedures.
    • Perform other network and Service Desk related duties as assigned by Supervisor of Service Desk and Manager of Network Operations.
    • Adheres specifically to all company policies and procedures, Federal and State regulations and laws.
    • Display dedication to position responsibilities and achieve assigned goals and objectives.
    • Represent the Company in a professional manner and appearance at all times.
    • Understand and internalize the Company's purpose, Display loyalty to the Company and its organizational values.
    • Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
    • Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.
    • Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
    • Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
    • Other duties as assigned.
    Qualifications

    Education, Knowledge, Skills and Experience

    Required Education:
    • High School diploma or equivalent required.
    • Bachelor's Degree in Information Technology or a related field of study preferred.
    Required Knowledge:
    • Demonstrated proficiency supporting Windows 10 Enterprise.
    • Active Directory specifically in a Windows 2016/2019 environment.
    • Knowledge of Office 365 Suite. (Exchange, SharePoint, OneDrive, Teams).
    • Knowledge of networking, specifically in a Microsoft 2016/2019 environment.
    Required Experience:
    • Must have at least one (1) year experience in Service Desk.
    • Experience with VMware 6.5 or 7.0.
    • Backup and restore experience. (Veeam Enterprise).
    Required Skills:
    • Self-starter with the ability to work independently and drive projects with little or no direction.
    • Demonstrated ability to troubleshoot and solve end-user problems with computers and connectivity.
    • Must have strong organizational skills.
    • Must have a detail orientation and the proven ability to prioritize work.
    • Must have effective verbal and written communication skills.
    • Must have the ability to work with limited supervision and as part of a team.
    • Sound decision-making abilities.
    Professional Certification:

    MCSE, MCP, CCNA Certifications.

    Physical requirements

    Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The employee occasionally lifts up to 50 lbs. and occasionally kneels and bends. Must have the ability to travel occasionally. Working condition include normal office and warehouse setting. After hours support and weekend support as needed is a requirement of the position.

    Mental Demands

    Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service.Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.

    Direct Reports

    None

    EEO/AAP Statement

    FFF Enterprises/ NuFactor is an equal opportunity employer to all and prohibits discrimination and harassment based on the following characteristics: race, color, caste, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic conditions), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran or military status, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or any state protected leaves), domestic violence victim status, political affiliation, reproductive health decision-making, and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.