Jobs
>
Tulsa

    Help Desk Specialist - Tulsa, United States - Leidos

    Leidos
    Leidos Tulsa, United States

    4 weeks ago

    Leidos background
    Description


    At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success.

    We empower our teams, contribute to our communities, and operate sustainably.

    Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

    Our Mission, Vision, and Values guide the way we do business.
    We are seeking a highly motivated and customer-oriented individual to join our team as a Help Desk Specialist.

    The ideal candidate will be responsible for providing efficient and effective support to subscribers, as well as answering consumer questions, addressing inquiries related to services and systems.

    This role requires excellent communication skills, technical proficiency, and a strong commitment to delivering high-quality, accurate assistance.

    Primary Responsibilities:
    Respond to incoming calls, emails, and tickets in a professional and timely manner.
    Provide technical support and troubleshooting for services and systems.
    Assist subscribers, as well as consumers who utilize the system and services.
    Document and track all interactions in the help desk ticketing system accurately and in a timely manner.
    Transcribe consumer telemarketing complaints from audio file recordings.
    Collaborate with internal teams to escalate and resolve complex issues.
    Stay informed about policies, procedures, and updates to accurately assist users.
    Contribute to the development and maintenance of knowledge base articles and/or Standard Operating Procedures.
    Participate in training sessions to enhance technical skills and knowledge.
    Contribute to the development of automation strategy for repetitive task management.
    Maintain a positive and customer-focused attitude in all interactions.

    Basic Qualifications:
    HS Diploma or GED Equivalent
    Strong interpersonal and communication skills
    Patience and the ability to explain technical issues to non-technical users
    Empathy and a customer-focused mindset
    Analytical thinking and problem-solving skills
    Ability to diagnose and resolve technical issues efficiently.
    Two or more years of Help Desk Customer Support experience
    Position requires the ability to obtain/maintain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain; chosen candidate cannot start in this role until this process is complete

    Preferred Qualifications:
    Experience with ticket tracking applications such as JIRA
    Experience writing and maintaining Standard Operating Procedures (SOPs)
    Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the application
    Bilingual; Fluent in Spanish and English, both written and speech (Not a requirement for the role)

    Original Posting Date:

    While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.


    Pay Range:


    Pay Range -The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary.

    Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

    #Remote


    REQNUMBER:

    R

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

    Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

    #J-18808-Ljbffr
  • Family & Children's Services

    Front Desk Specialist

    3 weeks ago

    Family & Children's Services Tulsa, OK, United States

    Family & Children's Services, Oklahoma's leading community mental health center is looking for a personable, front desk specialist who can provide front desk support services in telephone operations, general front desk operations, client and public engagement, and other related r ...

  • Family & Children's Services

    Front Desk Specialist

    3 weeks ago

    Family & Children's Services Tulsa, United States Full time

    Posting Details · Job Details · Description · Family & Children's Services, Oklahoma's leading community mental health center is looking for a personable, front desk specialist who can provide front desk support services in telephone operations, general front desk operations, ...

  • StretchLab of South Tulsa

    Fitness Sales Desk Specialist

    1 week ago

    StretchLab of South Tulsa Tulsa, United States

    StretchLab is currently seeking a high energy, passion-filled and sales motivated individual that is fitness-minded and has a love for community and our brand · Founded in 2015 in Venice, California, StretchLab is the industry leader in offering one-on-one assisted stretching. W ...

  • StretchLab of South Tulsa

    Fitness Sales Desk Specialist

    1 week ago

    StretchLab of South Tulsa Tulsa, United States

    Job Description · Job DescriptionStretchLab is currently seeking a high energy, passion-filled and sales motivated individual that is fitness-minded and has a love for community and our brand · Founded in 2015 in Venice, California, StretchLab is the industry leader in offering o ...

  • Fcsok

    Supervisor, Front Desk II

    3 weeks ago

    Fcsok Tulsa, United States

    ** Supervisor, Front Desk II** · **Job Category****:** Supervisor **Requisition Number****:** SUPER002482 Showing 1 location **Job Details** · **Description** · Front Desk Supervisor II will provide direct supervision to front desk specialists. Provide coordination of front de ...

  • Community Care, Clary Sage & Oklahoma Technical Colleges

    Customer Relations Specialist

    5 days ago

    Community Care, Clary Sage & Oklahoma Technical Colleges Tulsa, United States

    Clary Sage College is seeking a professional to work the busy front desk as a Customer Relations Specialist (CRS) The CRS will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in custome Relations, Specialist, Custome ...

  • Community Care, Clary Sage & Oklahoma Technical Colleges

    Customer Relations Specialist

    5 days ago

    Community Care, Clary Sage & Oklahoma Technical Colleges Tulsa, United States Part time

    Clary Sage College is seeking a professional to work part-time mornings/early afternoons at the front desk as a Customer Relations Specialist (CRS) The CRS will be the first point of contact for the public, on the phone and in person, creating an en Relations, Specialist, Part Ti ...

  • Community Care College

    Student Accounts Specialist

    3 weeks ago

    Community Care College Tulsa, United States

    Job Details · Level: Experienced · Job Location: Community Care College - Tulsa, OK · Salary Range: Undisclosed · Job Category: Education · Description · Community HigherEd is searching for a Student Accounts Specialist for the Community Care College, Clary Sage College, and Okla ...

  • KBR

    Information Systems Specialist Intermediate JNWC

    1 week ago

    KBR Tulsa, United States

    Information Systems Specialist Intermediate JNWC · KBR is seeking an Information Systems Specialist - Intermediate to join our team in Albuquerque, NM; You will provide advice and support to Joint Navigation Warfare Center (JNWC) activities. · Responsibilities: · Support IT secur ...

  • Oklahoma Surgical Hospital

    Guest Services Specialist

    3 weeks ago

    Oklahoma Surgical Hospital Tulsa, United States Full time

    OSH, a physician-owned hospital, is looking for a full-time Guest Services Specialist to work full-time Monday - Friday, 6a - 3:30p in our Guest Services department. This position comes with full-time benefits and is eligible for our rewarding discretionary quarterly bonuses Come ...

  • Oklahoma Surgical Hospital

    Guest Services Specialist

    1 week ago

    Oklahoma Surgical Hospital Tulsa, United States Full time

    Job Description · Job DescriptionOSH, a physician-owned hospital, is looking for a full-time Guest Services Specialist to work full-time Monday - Friday, 7a - 3:30p in our Guest Services department. This position comes with full-time benefits and is eligible for our rewarding dis ...

  • Community HigherEd

    Customer Relations Specialist

    1 week ago

    Community HigherEd Tulsa, United States Part time

    Job DetailsLevelExperiencedJob LocationClary Sage College - Tulsa, OKPosition TypePart TimeEducation LevelHigh SchoolDescriptionClary Sage College is seeking a professional to work part-time mornings/early afternoons at the front desk as a Customer Relations Specialist (CRS) The ...

  • Trinity Employment Specialists

    Medical Front Office

    2 days ago

    Trinity Employment Specialists Tulsa, United States

    Job Description · Job DescriptionMedical Front Office/ PSR | Tulsa, OK · Pay: $16-$16.50 · Front Desk PSR. This will be a temp to hire position, Monday through Friday. · The primary function of this position is: · Excellent customer service and excellent attention to detail · Che ...

  • Oklahoma Surgical Hospital

    Guest Services Specialist

    1 week ago

    Oklahoma Surgical Hospital Tulsa, United States

    Job Description · Job DescriptionOSH, a physician-owned hospital, is looking for someone to work part-time, Monday - Friday 9a - 1p, and every other Saturday 7:30a - 2p (with some minor flexibility needed). This position does not come with health or dental benefits, but is eligib ...

  • Community HigherEd

    Customer Relations Specialist

    6 days ago

    Community HigherEd Tulsa, United States

    Job DetailsLevelExperiencedJob LocationClary Sage College - Tulsa, OKDescriptionClary Sage College is seeking a professional to work the busy front desk as a Customer Relations Specialist (CRS) The CRS will be the first point of contact for the public, on the phone and in person, ...

  • University of Pittsburgh

    Policy Specialist

    3 weeks ago

    University of Pittsburgh Tulsa, United States

    Job Description - Policy Specialist · Policy Specialist · Policy Development and Management · - · Pennsylvania-Pittsburgh · - · ( · ) · Under general supervision within the Office of Policy Development and Management (Policy Office), the Policy Specialist performs Universit ...

  • Community HigherEd

    Customer Relations Specialist

    4 days ago

    Community HigherEd Tulsa, United States

    Job Details · Level · Experienced · Job Location · Clary Sage College - Tulsa, OK · Description · Clary Sage College is seeking a professional to work the busy front desk as a Customer Relations Specialist (CRS) The CRS will be the first point of contact for the public, on t ...

  • Trinity Employment Specialists

    Medical Front Office

    21 hours ago

    Trinity Employment Specialists Tulsa, United States

    Job Description · Job DescriptionMedical Front Office/ PSR | Tulsa, OK · Pay: $16-$16.50 · Front Desk PSR. This will be a temp to hire position, Monday through Friday. · The primary function of this position is: · Excellent customer service and excellent attention to detail · Che ...

  • University of Tulsa

    IT Support Specialist I

    4 weeks ago

    University of Tulsa Tulsa, United States

    Posting Details · Position Information · Position Title · IT Support Specialist I · Job Description · The University of Tulsa's IT Client Services team is the central point of contact for all IT-related incidents and service requests. The IT Support Specialist is a customer-fac ...

  • University of Tulsa

    IT Support Specialist I

    2 weeks ago

    University of Tulsa Tulsa, United States

    Posting Details · Position Information · Position Title · IT Support Specialist I · Job Description · The University of Tulsa's IT Client Services team is the central point of contact for all IT-related incidents and service requests. The IT Support Specialist is a customer-fac ...