Organizational Change Manager - Tallahassee, United States - Soft source inc

Description

Job Description

• Scan the external IT environment to provide planning assumptions, competitive analysis, current and future market assessments for products and services, and planning processes and tools to assist IT planning functions.
• Assist IT and Department leadership with actualizing business plans and work with leadership to ensure technical and resource decisions connect to the overall IT plan.
• Work closely with business planning leaders to ensure business planning and purpose are considered in all key IT decisions.
• Work with Finance and Human Resources to represent the needs of IT, understanding the cost and human resource impacts of the needs in developing, implementing, and adjusting business plans.
• Participate in the decision-making process for technology, business, and human resource investments on an ongoing basis.
• Responsible for integration of work performed across all business units.
• Responsible for educating senior Department leaders on the IT strategy and educating senior IT leadership on the direction of the Department.
• Develop and execute change management strategies and plans to maximize employee adoption while minimizing resistance.
• Carry out change impact assessments that include stakeholder identification, impact analyses, and change readiness evaluations.
• Apply structured change management methodologies and tools to design stakeholder engagement, communications, and learning strategies.
• Generate key deliverables, including communication, coaching, training, and resistance management plans and readiness analyses.
• Convert the implications of system and process transformations into actionable activities.
• Collaborate with various business areas to ensure consistency in adoption.
• Identify potential risks, conduct an analysis, and prepare risk mitigation tactics.
• Develop, execute, and monitor the program communications plan, ensuring timely execution.
• Coach executive leadership, stakeholders, and professional development staff to facilitate successful organizational changes.
• Establish efficient communication processes, including preparation, channel utilization, review, and distribution mechanisms.
• Advocate for activities that promote user education and adoption of new services and technologies.
• Formulate and implement the program's training/learning plan.
• Evaluate success through customer experience and satisfaction metrics.
• Ensure the timely execution of all OCM-related project deliverables.
• Provide coaching and mentorship to other team members. and
• Perform other duties as assigned.

• Five (5) or more years of recent experience in OCM, communications, and learning improvements, with a focus on leading enterprise-level process improvement projects.
• Strong project management skills and familiarity with project management tools such as Microsoft Project.
• Thorough understanding of change management principles and methodologies.
• Ability to adapt to and work effectively in ambiguous situations, including qualities such as resilience, tenacity, and a propensity to persevere.
• Excellent verbal and written communication, problem-solving, and decision-making skills.
• A customer-service and teamwork-oriented approach.
• Demonstrated ability to influence, mentor, and be a reliable source of knowledge for less experienced team members.
• Prior experience working with technical IT teams and business users.

• Certification in change management (e.g., Prosci, Certified Change Management, Certified Change Management Professional (CCMP), Accelerating Implementation Methodology (AIM). or Change Management Specialist (CMS)).
• Previous experience with government projects and stakeholders.
• Proactive problem-solving skills and strong initiative.
• Superior communication skills with the ability to effectively engage with diverse stakeholders.
• Proficiency in negotiation and mediation.
• Demonstrated skills in facilitation and team building.
• Familiarity with IT standards in a criminal justice environment.
• Experience in managing OCM for large projects with a substantial user base.
• A high-energy demeanor and diligent work ethic.
• Ability to meet or exceed deadlines, thrive in a fast-paced environment, and prioritize activities effectively.