Customer Service Rep - Bloomfield - Axelon Services Corporation

    Axelon Services Corporation
    Axelon Services Corporation Bloomfield

    6 days ago

    Description
    :

    Job Location:
    Candidate must be located in Bloomfield, CT.

    If your skills, experience, and qualifications match those in this job overview, do not delay your application.

    Max pay rate is:
    $20 Per hour

    *Remote training for first four weeks of assignment

    Core skills and experience:
    1+ years of familiarity with state PFL and FMLA
    2+ years Customer Service background.


    Key Responsibilities:

    Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.

    Reviewing and adjudicating leave and/or accommodation requests in compliance with federal, state and company policies.

    Establishing eligibility and applicability of leave requests while ensuring timely communication with employees, employers and other key stakeholders necessary to appropriately determine liability.

    Maintain active oversight of leave claims from initiation to closure following appropriate policies and procedures around timely submission of information and absences in accordance with the plan(s).

    Providing exceptional customer service while maintaining confidentiality and regulatory compliance requirements.
    Support a continuous focus on quality and continuous improvement by ensuring efficiency, accuracy and a positive claimant experience.
    Meeting and exceeding Key Performance Indicators and productivity metrics while maintaining quality.

    Essential Business Experience and Technical Skills:
    Required
    New hires should live a commutable distance from the site the role is posted in.
    Strong communication skills, both written and oral.
    Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.
    Strong Letter writing/Microsoft Word skills.
    2+ years Customer Service background.
    High School Diploma or GED equivalent.
    This role has mandatory paid training starting on February 16th. Candidates must be available and present for all training days.

    Preferred
    1+ years experience in one or more leave State and Federal Leave Laws.
    Prior experience with PFML, FMLA, Absence Management or Disability Claims. xhuatnn
    Experience handling insurance claims (auto, home, life, etc.)
    College Degree / Higher Education.

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