Senior Client Care Representative - Farmers Branch, United States - Global Payments
Description
Senior Client Care Representative page is loadedSenior Client Care Representative
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locations
Farmers Branch, Texas, USA
time type
Full time
posted on
Posted 6 Days Ago
job requisition id
R
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.
Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.
We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.
Join our dynamic team and make your mark on the payments technology landscape of tomorrow.Summary of This Role
Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.
What Part Will You Play?
Works off a phone queue to resolve a variety of payment and account related requests and inquiries (account balance, fund availability, fund transfers, payments, stop payment requests, account closings, authorizations, name and address updates, loyalty program and other general account maintenance/ information) for card holders (customers) of several assigned clients and are frequently required to work in various other call centers and different clients.
Occasionally collaborates with client to resolve card holder issues providing a more comprehensive problem identification and resolution to escalated issues.
Maintains knowledge and familiarization of products, policies, and procedures for a wide variety of clients and maintains an understanding of association guidelines and compliance by referring to online manuals as necessary and specific client training required to resolve card holder inquiries.
Maintains certification under Global Payments' quality certification programs. Begins to receive more extensive training for high risk/value calls.Frequently assists with training and coaching of new agents both in the training room and on the call center floor.
What Are We Looking For in This Role?Minimum Qualifications
High School Diploma or Equivalent
Typically Minimum 4 Years Relevant Exp
Phone customer service experience
Preferred Qualifications
Typically Minimum 4 Years Relevant Exp
On phone customer service experience; Global Payments systems end user experience
What Are Our Desired Skills and Capabilities?
Skills / Knowledge - As a skilled specialist, completes tasks in resourceful and effective ways.
Job Complexity - Works on assignments requiring considerable initiative. Understands implications of work and makes recommendations for solutions.
Supervision - Proposes methods and procedures on new assignments. May be informal team leader.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Similar Jobs (1)Sr Client Care Representative
locations
Farmers Branch, Texas, USA
time type
Full time
posted on
Posted 6 Days Ago
Interested in learning more about Global Payments and Our Family of Brands?
Global Payments Inc
(NYSE:
GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally.
Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.
Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America.
For more information, visitand follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.
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