Support Specialist I- Onsite IA - Urbandale
3 weeks ago

Job summary
Responsible for entering applications in Agency Bloc checking applications cancellations bank changes and any other additional requests we have pending in the dashboard under Agency Bloc support the L1 Individual Account Managers so they can better help agents build new or update existing clients policy info in Agency Bloc this will consist of entering client information from either a paper application online application or faxed application enter email confirmation or fax confirmations into Agency Bloc track application status go out to the different Carrier websites or call carriers and track the status of the application and to update the Agent and Agency Bloc back up receptionist will cover phones up front for our FT receptionist build policies for commissions team when the commissions come in and dont match up with an existing policy in AgencyBloc update carriers forms on the GBL agent portal this consists of going out to Carriers sites downloading form saving it to R drive and GBL agent portal Qualifications High school diploma or equivalent Background knowledge Health Insurance preferred but not required Full time hours required with additional hours as necessary Customer service experience required high level attention detail with strong written verbal presentation skills
Job description
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