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- LISTENER Ability to clearly communicate to your Crew
- INSPIRED Ability to motivate Crew day to day
- ORGANIZED Ability to run a positive service through systems
- TEACHER Ability to train new employees on their pathway
- TEAM PLAYER Willingness to pinch hit for your team when needed
- ACCOUNTABLE Ability to improve with feedback from Leaders and co-Managers
- FUN Knowing that at the end of the day, your team wants to love their job
- Ordering, receiving and overall organization of cooler and dry storage
- Follow up line level employee checklists
- Run preshift and discuss changes, 86d items, or specials
- Maintain hygiene and food safety standards in all stages of food preparation
- Coordinate PREP to meet restaurant demand
- Daily recap of the days progress by writing a daily log
- Minimize labor costs by cutting hourly labor whenever necessary
- Ensure Key Holders are performing daily
- Maintain food ordering and food cost goals
- Comps below 3%
- Train incoming and existing Crew with internal tools provided
- Manage scheduling of all Crew Members
- Manage time off requests and schedule changes
- Maintain line level labor on budget
- Attend weekly management meetings
- Maintain order guides and prep lists
- Monthly inventory
- Maintain equipment and report any malfunction to #repairs
- Health, vision and dental (100% coverage)
- Daily Employee meals
- Parking Pass (if applicable)
- Free Soup sent by delivery to you on sick days (because that's when you need it)
- Create a positive environment for guests with great hospitality
- Use music and lights to maintain the vibe day to night
- Drive sales through great hospitality
- Work on floor providing assistance to guests & service staff
- Take care of VIPs, regulars, Otaku employees & industry friends
- Deal with all guest issues of both positive & negative natures
- Be solution oriented rather than problem focused
- Exterior walkthrough including street fronts, windows, sidewalks, entryways
- Interior walkthrough including all areas of the restaurant plus employee area, hallways, trash room, bathrooms, office
- Turn lights up to appropriate levels & adjust throughout service
- Ensure placement of chairs & tables in dining room for service, adjusting when necessary
- Ensure placement of seating at bar, checking for orderliness
- Double check floor areas and windows to ensure cleanliness
- Work with kitchen managers to maintain clean & safe working environments for all staff
- Double check stocking of all soaps, toiletries, etc. to ensure guest & staff comfort
- Check email, forward messages, return emails
- Enter financial information into R365
- Maintain clean and organized office cage
- Update ordering platforms with 86s, time changes, etc
- Help with Bar inventory/ Bar Ordering
General Manager - Nashville, United States - Otaku Ramen
Description
Job Description
Job DescriptionCome join our EAST NASHVILLE Izakaya teamOtaku Ramen General Managers #1 job is to maintain a healthy and strong service for employees & guests through the systems and support of the Leaders to deliver on the company mission of serving happiness one bowl at a time
Key Characteristics of OTAKU MANAGERS
Primary Responsibilities:
Guest Service - we are Fun Fast Loud Hospitality
Facilities
Admin and Office