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    Clinical Service Representative III - Gainesville, United States - University of Florida

    University of Florida
    University of Florida Gainesville, United States

    2 weeks ago

    Default job background
    Description

    Clinical Service Representative III

    Job no: 531682

    Work type: Staff Full-Time

    Location: Main Campus (Gainesville, FL)

    Categories: Office/Administrative/Fiscal Support, Veteran's Preference Eligible

    Department: MD-PATH - UF PATH LABS


    Classification Title:
    Clinical Service Representative III


    Job Description:

    Lead:

    Acts as supervisor of accessioning in the absence of the supervisor. Coordinates the shift. Assigns tasks,
    oversees the workflow, and ensures work is being completed in a timely manner.
    Performs any duties needed to keep the accessioning area running smoothly and performing the work in
    an accurate, organized and timely manner. Runs result reports and sends to the appropriate department.
    Coordinates CP. Monitors courier drop offs and ensures runs are not missed. Monitors expected list to
    ensure all samples are received and communicated. Keeps track of issues and communicates with Client
    Services team when frequent, repetitive issues occur.
    Assists with oversight and daily processes for the CP Triage & Accessioning team. This position is
    responsible for training new staff members on the day/evening shift and providing the proper instruction
    they need to complete their training list.
    Troubleshoots and documents any issues that come up during the day/evening shift and reports any and
    all issues that arise directly to their supervisor. Coordinates lunches and breaks to ensure the area has
    coverage at all times when the supervisor is not present in the area, and reports any conflicts or issues
    directly to their supervisor.


    Clinical Pathology Specimen Triage/Receiving:

    Receive and record all clinical pathology specimens into daily receipt log, pass-through bins to ensure they
    have been delivered to the designated department. Pre-accession specimens, orders tests, print out labels
    and attaches to paperwork and specimen container, print Test Order form, then deliver to appropriate lab
    along with specimen to designated location. Forwards copy of report to appropriate in-house physician/lab.
    Monitor samples being sent to outside facilities.


    Registration:

    Process registration on all incoming specimens: Initiate patient records for new outreach patients; check
    demographic information, verify insurance and process required authorizations through variety of secure
    resources. Handle daily work queues from Registration /Billing department to ensure no duplicate records
    are generated. Review all data entry in queues for accuracy, making corrections as needed and notifying
    supervisors/co-workers. Communicate news/ongoing issues to Registration team and co-workers.
    Coordinate problem handling with Client Services department to provide best patient care.


    Clinical Pathology Accessioning/ Processing:

    Prepares Clinical Pathology laboratory specimens for designated departments/locations prior to laboratory
    analysis and testing. Unpacks specimens from branches or ports and routes specimens by type to various
    staging areas. Prepares all specimens received for testing in designated laboratory departments or
    locations such as staging of specimens, centrifuge, separate serum, and blood smears. Aliquots sample for
    departments. Prepares excess specimen samples for storage and resolves and document problem
    specimens.


    Additional Duties:

    Trains new employees at main lab and off-site locations on Epic Beaker, which includes but is not limited
    to importing Epic orders, collecting appropriate samples for tests, receiving samples in Epic, tracking
    samples to appropriate location, and preparing samples for send out labs. Maintains a proper, ethical and
    healthy atmosphere in the lab. Ensures staff coverage is appropriate and adequate during all shifts. Helps
    supervisor/coordinator in inventory and supply chain. May be asked to run reports and take part in special
    projects for management.


    Expected Salary:
    Starting salary is between $ $22.50 per hour


    Minimum Requirements:


    High school diploma or equivalent and four years of medical office experience, that includes the knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology.

    Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

    Preferred Qualifications:
    Communication skills which will allow the prospective employee to interact with UF physicians, client
    physicians, and other health professionals in a professional manner. Ability to work in a potentially stressful
    environment with infectious and biohazardous materials. Ability to quickly learn various aspects of Lab
    Operations. Knowledge of Medical terminology. Typing and data entry skills. Strong attention to detail.
    Previous experience working in a lab or other clinical setting.


    Special Instructions to Applicants:

    This position is open to current UF employees only

    In order to be considered, you must upload your cover letter and resume.


    The University of Florida is committed to non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information and veteran status in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

    This position is eligible for veteran's preference.

    If you are claiming veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration.

    See our Veteran's Preference Page for more specific information.

    Application must be submitted by 11:55 p.m. (ET) of the posting end date.


    Health Assessment Required:
    No

    Advertised: 23 May 2024 Eastern Daylight Time

    Applications close: 30 May 2024 Eastern Daylight Time
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