Customer Service Representative - Weslaco, United States - Independent Insurance Agents of Texas (IIAT)

Independent Insurance Agents of Texas (IIAT) Weslaco, United States

2 weeks ago

Description

The Customer Service Representative at Montalvo Insurance Agency, Inc. is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Benefits/Perks:

Competitive Pay
Professional Development
Job Stability in a growing industry
Health Insurance provided-greatly subsidized
Have a 401k program
Life/Supplemental coverage provided/paid for.

Responsibilities

Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.
Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

Qualifications

Hold the insurance license required by your state and have a minimum of two years of insurance account management experience as well as a Bachelor's Degree or comparable work experience.
Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.

Compensation: $ $23.00 per hour

If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place Working with an IIAT member agency is a great career choice

IIAT members are Trusted Choice independent insurance agencies. Independent insurance agents don't work for an insurance company; they partner with multiple insurance companies. As such, they offer more options to their customers-more personalized policies, more affordable policies, and more. Independent agents focus on the satisfaction of their customers and community.

IIAT serves nearly 1,500 independent agencies and tens of thousands of employees in Texas. The demand for insurance professionals is growing - is this the right career for you?

Customer Service Representative

1 week ago

Frankston Packaging Edinburg, United States

Our Customer Service Representative position(s) is to support the sales effort by acting as a conduit between internal and external customers. This is achieved through processing customer orders and requests, and managing all facets of customer orders from initiation through invo ...
Guest Service Representative

1 week ago

Nothing Bundt Cakes Weslaco, United States

Position Summary: · The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of br ...
customer service representative

3 weeks ago

Family Dollar Weslaco, United States

Family Dollar STATE HWY. 21 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regi ...
Guest Service Representative

1 week ago

Nothing Bundt Cakes Weslaco, United States

Position Summary: · The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of ...
Customer Service Representative

2 weeks ago

Velocity Solutions Santa Rosa Valley, United States

Welcome to Piening Personal Are you looking for an exciting challenge as a Customer Service Representative (m/f/d) in the field of Electronic Manufacturing Services? As part of a recruitment process, we offer you the opportunity to start your career with our client in the Santa R ...
Guest Service Representative

2 weeks ago

Nothing Bundt Cakes #152 Weslaco, United States

Position Summary: · The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of br ...
Guest Service Representative

1 week ago

Nothing Bundt Cakes #152 Weslaco, United States

Job Description · Job DescriptionPosition Summary: · The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Repres ...
Customer Service Representative

2 weeks ago

Independent Insurance Agents of Texas (IIAT) Weslaco, United States

The Customer Service Representative at Montalvo Insurance Agency, Inc. is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow e ...
Guest Service Representative

3 weeks ago

Nothing Bundt Cakes Weslaco, United States

Nothing Bundt Cakes - JobID: [Retail Associate / Team Member] As a Guest Service Representative at Nothing Bundt Cakes, you'll: Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs; Follow NbC Sweet Steps of Service t ...
Guest Service Representative

2 weeks ago

Nothing Bundt Cakes Weslaco, United States

Position Summary: · The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of ...
Customer Service Representative

1 week ago

Julian Garza - State Farm Agent Weslaco, United States

Job Description · Job DescriptionPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping ...
Guest Service Representative

2 weeks ago

Nothing Bundt Cakes #152 Weslaco, United States

Job Description · Job DescriptionPosition Summary: · The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Repres ...
customer service representative

3 weeks ago

Family Dollar Donna, United States

Family Dollar E BUS HWY 83 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regis ...
Customer Service Representative

3 weeks ago

Circle K Donna, United States

Circle K E Bus Hwy 83 [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel ...
customer service representative i

1 week ago

Lower Rio Grande Valley D Weslaco, United States

Job Description · Job DescriptionPerforms entry-level customer service work. Work involves providing external customer service support and receiving and responding to public inquiries for transit information and/or services as it relates to Mobility Management. Organizes specifie ...
Customer Service Representative

1 week ago

Erick Diaz Agency Donna, United States

Job Description · Job DescriptionJoin Erick Diaz Agency, an established setting providing exceptional customer service in Donna, Texas. Our team is dedicated to delivering top-tier service with a personal touch that sets us apart from the rest. We are rooted in the heart of Donna ...
Service Representative

5 days ago

1firstbank San Juan, United States Full time

**Job Summary:** · The Service Representative is responsible for attending and processing Bank customers daily paying and receiving transactions needs through (1) identifying customer bank products and services needs and referring accordingly, (2) providing service to customers f ...
Sales Representative

2 weeks ago

Velocity Solutions Villa Verde, United States

Villa Verde is one of the world's leading providers of equestrian products, based in Cologne. Since 1836, we have been supplying the specialist trade with high-quality products for horse and rider. Our brands E · L��T, SWING and Waldhausen are well-established in the equestrian m ...
customer service representative

1 week ago

Family Dollar Alamo, United States

Family Dollar US HIGHWAY 83 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regi ...
customer service representative

3 weeks ago

Family Dollar La Feria, United States

Family Dollar - 301 S MAIN ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash re ...