Department Manager - Lafayette
4 days ago
Job summary
About the Role As a Department Manager you'll be the leader supporting and encouraging your whole team By bringing everyone together you'll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit helping you your team and H&M succeed Ensure an excellent operational & visual experience for your store customers & colleagues You'll be aware of your store's strengths opportunities and competitors Analyze and follow up on sales create plans to optimize results profits A Day in the Life Working at H&M means no two days are ever the same but a typical day will include responsibilities* Customer Sales & Profit Representing yourself brand positively during customer interactions Be aware take responsibility department strength identifying commercial opportunities acting them Establish analyze sales budget goals creating plans optimize results Ensure customer service all areas store team actively promoting selling products customers Following ensure team actively promoting Customer Loyalty App Hello Member sustainability initiatives Manage department cost-efficient way Ensure correct routines fitting room checkout transaction returns exchanges Admin routines people operations handled correctly Fashion Trend Awareness Keep date fashion scene trends tendencies styles brands products competitors relevant influencers etc Ensure provide product fashion knowledge other information during customer interactions Team Development Responsible recruitment onboarding performance management upskilling developing team in-store Complete performance evaluations succession planning support business needs Retain share knowledge skills with colleagues Collaboration planning teamwork Visual Merchandiser Regular communication daily weekly meetings Inform motivate inspire colleagues procedures routines legal requirements followed Participate Onboarding introduction processes trainings courses role future development Retail Operations/Visual Commercial Execution Secure clean tidy sales floor back house stockroom areas High fashion quality visual commercial presentation garment care Stock levels allocation Area team Garment cycle delivery garment presentation fitting room according standards tools technology provided OMNI Services instore tech services/tools Instore Care App Click Collect Smart Store Strong balance price signs throughout sale floor/store global local strategies market regional requirements consistent price perception store BOH Areas colleagues key information health safety tidiness Opening closing store daily
Qualifications
Who You Are To successful effective Department Manager strong leader enjoys taking responsibility others Must ambitious effective communicator supportive analytical solution finder working numbers managing statistics Achievement-oriented motivated performance competition truly customer centric
Why Love Working H&M We value diverse backgrounds race ethnicity gender age religion sexual orientation disability Pride ourselves values-driven organization guided unique values success story over years Access Colleague Resource Groups find community networking opportunities among colleagues Inclusive company encouraged yourself work Global talent community career growth aspirations limits Support overall wellbeing comprehensive benefits health insurance wellness family programs company match retirement plan paid leave programs paid time off including community day serve local community Employee discount H&M Other Stories COS
Job description
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