- Provide guests and team members with professional, efficient, courteous, and genuine hospitality.
- Enthusiastically greets guests and properly check them in; advising the guest on hotel amenities and local points of interest.
- Possesses strong computer skills and adaptability to learning new systems.
- Anticipates guestâ€s needs and offers services prior to the guest asking.
- Maintains the image of the hotel by appearing presentable and well groomed.
- Manages guestâ€s concerns appropriately and resolves issues to the guestâ€s satisfaction keeping business objectives in mind and communicating any issues or valuable information to managers.
- Maintains an organized work area and ensures follow up is done as needed with both the guest and team member until issues are resolved.
- As the primary guest contact, show patience and a willingness to help and support the guests with their requests.
- Ability to make it to work on time. Be reliable and dependable and able to make it to schedule shifts.
- Be aware of the Guest Service Scores and understand role ensuring guest satisfaction.
- Attends all mandatory meetings and timely completes all required training.
- Minimum of 1-3 years of previous Front Desk or Night Auditor experience and/or customer service experience. Not Required but preferred.
- Must be friendly and professional, with attention to service and detail.
- Must be poised and courteous with excellent written and communication skills.
- Able to work overnight 10 hour shifts, holidays, and weekends year round.
- High School diploma or equivalent
- Willingness to work in a fast paced and interactive work environment.
- Ability to stay positive in the work environment and be a team player
- Has experience with Choice Advantage system a bonus.
- Opportunity to grow your career and develop thru structured development programs.
- Competitive Medical, Dental and Vision benefits as well as a variety of other benefits offered, Including a generous 401K plan.
- Wellness and Commuter Reimbursement Program
- 7 Paid Holidays, includes your birthday
- Hotel discounts for Employees and Friends and Family including some free nights.
- Monthly fun and recognition
- Vacation/PTO Plan and Paid Sick Days
- Other perks include Free and Covered Parking, Great Location and Cool Company Culture.
the golden hotel front desk night auditor weekends only - Golden, CO, United States - Five Senses Hospitality Associates
Description
The Golden Hotel a 5 Senses Property is seeking a part-time experienced, motivated, hardworking, reliable, detail orientated Night Auditor for weekend hours ONLY.
Experience in the field or a similar field is preferred for this position.
We are a 62-room full-service hotel, with a full restaurant and banquets department and the Front Desk is the main hub and the first point of contact for the hotel.
We are offering a Part-time position, weekend overnight 10 hour shifts for Friday, Saturday Sundays. A total of 30 hours with potential to flex up in hours with some additional coverage needed. The Hourly wage range is $17-$17.50 depending on experience.
Employment is contingent on passing pre-employment background check.
Our Culture:
5 Senses Hospitality is driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality.
It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen, and respond to needs and help our team smell success.
We are an experienced team doing hospitality a new way.Requirements:
Qualifications:
The Good Stuff:
The Fine Print:
5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities.
This policy applies to all terms and conditions of employment.5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.