- Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights).
- Ensure cabin accommodations.
- Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage.
- Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests.
- Process and secure guest luggage. Enters and maintains delayed or damaged luggage claims using a data entry system.
- At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
- Performs other duties as assigned.
- Strong written and verbal communication skills.
- Ability to juggle multiple tasks in a fast-paced environment.
- Ability to learn and operate a computerized reservation system.
- Typing speed of at least 25 WPM.
- Ability to consistently lift 50 pounds.
- Must be able to stand for long periods of time.
- Must be able to bend, stoop, squat, reach and grasp.
- Ability to perform basic mathematics.
- Ability to work a flexible schedule including nights, weekends and holidays.
- Ability to participate in paid training that may require overnight travel.
- Ability to obtain airport security clearance.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
- A minimum of 1 year of customer service or community service experience.
- Free stand-by travel privileges on Alaska Airlines & Horizon Air
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Quarterly and annual bonus plans
- Generous holiday and paid time off
-
Guest Service Agent
1 week ago
Spokane SpringHill Suites by Marriott Spokane, United StatesJob Description · Job DescriptionGuest Service Agent/Front Desk Agent- Full Time and Part Time opportunities available. · Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring ...
-
Ramp Service Agent
1 week ago
Ameriflight Spokane, United StatesAmeriflight LLC, the world's largest Part 135 air cargo airline has part-time openings for Ramp Service Agents at our Spokane base. This is a great way to start a career in aviation or to make some extra money before or after school. · All qualified applicants will receive consi ...
-
Passenger Service Agent
3 weeks ago
Alaska Airlines Spokane, United StatesHorizon Air · Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, th ...
-
Ramp Service Agent
1 week ago
Ameriflight, LLC Spokane, United StatesJob Description · Job DescriptionAmeriflight LLC, the world's largest Part 135 air cargo airline has part-time openings for Ramp Service Agents at our Spokane base. This is a great way to start a career in aviation or to make some extra money before or after school. · All qualifi ...
-
Ramp Service Agent
1 week ago
Ameriflight, LLC Spokane, United StatesJob Description · Job DescriptionAmeriflight LLC, the world's largest Part 135 air cargo airline has part-time openings for Ramp Service Agents at our Spokane base. This is a great way to start a career in aviation or to make some extra money before or after school. · All qualifi ...
-
Ramp Service Agent
4 weeks ago
Ameriflight Spokane - WA, United States· Ramp Service Agent - PM Shift · Department: · Operations · Location: · Spokane, WA · Ameriflight LLC, the world's largest Part 135 air cargo airline has part-time openings for Ramp Service Agents at our Spokane base. This is a great way to start a career in aviation or to ma ...
-
Ramp Service Agent
3 weeks ago
Ameriflight Spokane - WA, United States· Ramp Service Agent - AM Shift · Department: · Operations · Location: · Spokane, WA · Ameriflight LLC, the world's largest Part 135 air cargo airline has part-time openings for Ramp Service Agents at our Spokane base. This is a great way to start a career in aviation or to ma ...
-
Ground/Ramp Service Agent
1 day ago
Alaska Airlines Spokane, United States Part timeCompany: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all ...
-
Virtual Service Center Agent
1 week ago
Idaho Central Credit Union Spokane, United StatesDo you have excellent organizational and critical thinking skills? Do you enjoy directly helping others at work? Do have sales or customer service experience? · If so, you could be the perfect candidate for our Virtual Service Center Agent role at Idaho Central Credit Union · Ida ...
-
Ground/Ramp Service Agent
18 hours ago
Horizon Air Spokane, United StatesCompany Horizon Air · The Team · Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from al ...
-
Bilingual Customer Service Agent
1 week ago
Dorian Studio Inc Spokane, United StatesJob Description · Job DescriptionIf you are passionate about delivering exceptional customer service and enjoy working in a dynamic team-oriented setting, we would love to apply. At Dorian Studio, we are enthusiastic about exceptional customer service and are seeking like-minded ...
-
Ground/Ramp Service Agent
9 hours ago
Horizon Air Spokane Washington, United States· Company Horizon Air · The Team · Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from ...
-
Call Center Agent Inbound
23 hours ago
Crimson Technologies Valley, WA, United States FreelanceJoin our team of 15 in Valley, WA We are currently seeking additional agents for our call center, specifically in the area of inbound/reachability services. · Responsibilities: · - Answering phone calls from established customers · - Creating call notes · - Addressing customer in ...
-
Sales Consultant
23 hours ago
Emerald Enterprises Spokane, WA, United States Freelance**Your talent and our technology: a perfect match in Spokane, WA**: · At Vodafone, we work every day towards a better future. For a world that is better connected, more inclusive, and sustainable. Because for us, technology is only as strong as the people who use it. Join us and ...
-
Guest Service Agent
5 days ago
Coeur d'Alene Staybridge Suites Coeur d'Alene, United StatesJob Description · Job DescriptionGuest Service Agent/Front Desk Agent · Full time & Part time hours available · Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Gu ...
-
Guest Services Agent
1 week ago
Resolute Road Hospitality Coeur D'Alene, United StatesJob Type · Full-time, Part-time · Description · The Hampton Inn & Suites located in Coeur d'Alene is looking to add to our hospitality family This beautiful hotel is perfectly located just down the road from the beautiful Coeur d'Alene Lake. If you have a passion for the hospit ...
-
Guest Services Agent
2 weeks ago
Resolute Road Hospitality Coeur D'Alene, United States: · The Hampton Inn & Suites located in Coeur dAlene is looking to add to our hospitality family This beautiful hotel is perfectly located just down the road from the beautiful Coeur dAlene Lake. If you have a passion for the hospitality industry this position is for you Come jo ...
-
Guest Services Agent
2 days ago
Resolute Road Hospitality Coeur D'Alene, United StatesJob Type · Part-time · Description · The La Quinta Inn & Suites located in Coeur d'Alene is looking to add to our hospitality family This award-winning hotel is perfectly located just down the road from the beautiful Coeur d'Alene Lake. If you have a passion for the hospitality ...
-
Omega Ventures Rockford Bay, United States*Do you want to be part of a success story?* · CCONE offers you the unique opportunity to grow beyond yourself as a Call Center Agent (m/f/d) - 4 day week in Chemnitz. Whether you are an industry expert or a motivated career changer - with us, you will receive the tools for your ...
-
Office Representative
2 weeks ago
Eli Coski - State Farm Agent Spokane, United StatesPosition Overview · Looking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office. · Responsibilities · Establish customer relationships and follow up with customers, as needed. · Provide prompt, accurat ...
Passenger Service Agent - Spokane, United States - Alaska Airlines
Description
Company Horizon AirThe Team
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way.
Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule.
In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary
The Passenger Service Agent is responsible for assisting guests with travel needs by responding to guest inquiries and resolving complaints, and performing various tasks in baggage, ticketing, check-in and boarding flights.
Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear.
Tattoos on the back of neck and behind the ears are only permitted if they're not visible when looking directly at a person.
Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).Job-Specific Experience, Education & Skills
Required
Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Starting Rate
USD $18.00/Hr.
Total Rewards
Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
FLSA Status Non-Exempt
Employment Type Part-Time
Regular/Temporary Regular
Requisition Type Frontline
Apply by 7:00 PM Pacific Time on 5/1/2024
Location Spokane, WA - Airport
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion.
We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law.
People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.Need help finding the right job? We can recommend jobs specifically for you
Job Locations USA-WA-Spokane
Requisition ID
Category Airports & Warehouse
Workplace Type Onsite