- Develop and sustain an effective and efficient team that exemplifies the missions and values of Covetrus and Product Engineering.
- Lead a team that provides daily administration and technical/functional support for Salesforce Sales Cloud and Pardot instance including user administration, profiles and roles, and platform customization.
- Collaborate with colleagues and business stakeholders to maintain the CRM Roadmap by collecting, analyzing, understanding, and translating high-level business to the product teams and developers as needed.
- Lead a team of Business Analysts to capture, refine, and finalize a backlog of enhancements to drive and improve the Salesforce-based sales and marketing tools.
- Provide product management for the full suite of Sales and Marketing-related CRM tooling including the delivery of prioritized enhancements.
- Collaborate with other Product Managers within the CRM CoE to support overlapping features, functions, and objectives.
- Identify, track and manage actionable KPIs that are geared toward service delivery and assist the business in identifying, tracking and managing KPIs that enable performance as defined by revenue growth and customer satisfaction.
- Collaborate with internal stakeholders to ensure the design and functionality of the platform is driving productivity,efficiency, consistency,and measurable value across the organization.
- Keep current with new and updated apps, features and functionality in our current environment and the CRM, Sales, and Marketing space to recommend how Covetrus may leverage these innovations and drive their adoption and implementation.
- Coach their team to assist application users by tracking, analyzing, and solving user problems based on an understanding of business process workflow within the CRM ecosystem.
- Facilitate or participate in testing activities to ensure development work meets user requirements.
- Document and maintain processes, policies, application configuration, training and help related material.
- Perform other duties as needed or required.
- Reports toDirector of CRM CoE
- Responsible for team of 4+ FTE
- Bachelor's Degree in Business, Computer Science and/or related field
- Minimum four years' experience working in and with Salesforce
- Experience with Marketing and business analytics tools a plus
- Administrator Certification a plus
- Sales operations
- Marketing, and marketing automation software (i.e. Pardot, Marketing Cloud)
- Strong background in security practices including implementing role-based access to views and data
- Strong data management skills
- Detail-oriented with strong analytical skills
- Excellent verbal and written communication skills
- Ability to work independently and be self-motivated
- Requires working on a computer for hours at a time
- 10% to 20% domestic and international travel
- Evening and weekend work required to accommodate the time zones our business units and contract resources are in as well as meetings, conferences, and deployment schedules
-
Wendy's Dublin, United StatesWhy Wendy's · When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to f ...
-
SAP CRM Onsite lead
1 week ago
Diverse Lynx Dublin, United StatesJob Title SAP CRM Onsite lead Relevant Experience(in Yrs) 10+ Technical/Functional Skills Strong support/implementation experience in SAP CRM Order creation through CRM, Service Issue and Credit/Debit/ ReturnVery good understanding of CRM and Sales & Distribution integrationInteg ...
-
SAP CRM Onsite lead
2 days ago
Diverse Lynx Dublin, United StatesJob Title SAP CRM Onsite lead Relevant Experience · (in Yrs) 10+ Technical/Functional Skills Strong support/implementation experience in SAP CRM Order creation through CRM, Service Issue and Credit/Debit/ Return · Very good understanding of CRM and Sales & Distribution int ...
-
Account Executive, New Accounts
5 days ago
OCLC Dublin, United StatesYou have a life. We like that about you. · At OCLC, we believe you'll do the best work of your life when you're living the best life possible. · We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a mean ...
-
Call Center
1 day ago
Gutter Guards America Dublin, United StatesJob description · We are a fast-growing home improvement company looking for Call Center Representatives who will be the liaison between our company and its current and potential customers. The successful candidate will be able to effectively schedule appointments for our sales ...
-
The Wendy's Company Dublin, United StatesOverview: · When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasnt like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flou ...
-
Databricks Architect
4 days ago
Inizio Partners Dublin, United StatesAbout the job Databricks Architect · OUR CLIENT · Our client provides data-driven, action-oriented solutions to business problems through statistical data mining, cutting-edge analytics techniques, and a consultative approach. Leveraging proprietary methodology and best-of-bree ...
-
Call Center
2 days ago
Gutter Guards America Dublin, United StatesJob Description · Job DescriptionJob description · We are a fast-growing home improvement company looking for Call Center Representatives who will be the liaison between our company and its current and potential customers. The successful candidate will be able to effectively sche ...
-
Financial Advisor
3 weeks ago
Law Office of DuPont and Blumenstiel Dublin, United StatesOur firm is rapidly expanding and we are currently looking for a new Financial Advisor to join our entry-level ranks. The ideal candidate will be eager to learn the financial services ropes needed for effective wealth management to help our clients achieve their monetary goals. S ...
-
Financial Advisor
3 weeks ago
Law Office of DuPont and Blumenstiel Dublin, United StatesJob Description · Job DescriptionOur firm is rapidly expanding and we are currently looking for a new Financial Advisor to join our entry-level ranks. The ideal candidate will be eager to learn the financial services ropes needed for effective wealth management to help our client ...
-
Business Development Representative I
3 weeks ago
One Identity Dublin, United StatesOverview · Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure in order to help fuel innovation and drive businesses forward. · When you join our team, you will have the opportunity to build an ...
-
Renewals Representative
5 days ago
Quest Software, Inc. Dublin, United StatesOverview · Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Software Sales Renewals Representative to support our Renewals business ...
-
Renewals Representative
3 weeks ago
One Identity Dublin, United StatesOverview · Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Software Sales Renewals Representative to support our Renewals business ...
-
Regional Sales Associate
3 weeks ago
Interstate Gas Supply, Inc. Dublin, United StatesRegional Sales Associate page is loaded **Regional Sales Associate** · **Regional Sales Associate** · locationsDublin, OH - Corporate Office time typeFull time posted onPosted 30+ Days Ago job requisition idR2625 Regional Sales Associate**Job Summary:** · As a member of the C& ...
-
Renewals Representative
3 weeks ago
Quest Dublin, United StatesQuest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Software Sales Renewals Representative to support our Renewals business. This posi ...
-
Contact Center Manager
2 weeks ago
Gutter Guards America Dublin, United StatesAbout Us: · Gutter Guards America is a family-operated home improvement company dedicated to providing high-quality gutter protection solutions. Our centralized call center is essential in scheduling appointments and ensuring customer satisfaction. We are looking for a Contact Ce ...
-
Customer Service Support Representative
2 days ago
LabCorp Dublin, United StatesLabCorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Sup ...
-
Chemist - Technical Solutions Representative
3 weeks ago
Univar Solutions Inc. Dublin, United StatesPress Tab to Move to Skip to Content Link · Skip to main content · Home Careers by Category · * Accounting and Finance · * Corporate (Legal, EH&S, Regulatory, HR) · * Customer Solutions · * Digital & Information Systems · * Office/Administrative · * Operations/Warehouse/Drivers · ...
-
Business Development Director
3 weeks ago
SavvyMoney Dublin, United StatesJob Description · Job DescriptionSalary: · Business Development Director - Fintech · About SavvyMoney: · SavvyMoney is a leading San Francisco East Bay fintech company. We provide integrated credit score, personal finance, and analytics solutions to over 1,100 + banks and credit ...
-
Manager - Multi-Line Claims
1 week ago
Wendy's Dublin, United StatesWhy Wendy's · When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to fl ...
Manager, Salesforce CRM Systems - Dublin, United States - Covetrus
Description
Covetrus Enterprise Business Systems Mission:"Partnering with business leaders to deliver awe-inspiring best-in-class enterprise-wide business technologies that propel Covetrus in advancing our industry-leading strategy"
The Manager, Salesforce CRM Systemsis responsible for establishing and maintaining a an iterative Product Roadmap byleading a team of professional Salesforce specialists including administrators, business analysts and developers.This person is responsible for all aspects of service delivery and performance management for their team, as well as act as a key enabler for the delivery of Product enhancements via our CRM product roadmap. They are a strategic partner for the Sales and Marketing organizations across the Covetrus Global footprint. This position reports to the Director, CRM Center of Excellence.
ESSENTIAL DUTIES AND RESPONSIBILITIES
SUPERVISORY RESPONSIBILITIES
QUALIFICATIONS:
Education and/or Experience
Certificates, License & Registrations
Competencies (Skills & Abilities)
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Salary may vary depending on factors such as confirmed job-related skills, experience, and location.
However, the pay range for this position is as follows.
$86, $160,300.00We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:
* 401k savings & company match
* Paid time off
* Paid holidays
* Maternity leave
* Parental leave
* Military leave
* Other leaves of absence
* Health, dental, and vision benefits
* Health savings accounts
* Flexible spending accounts
* Life & disability benefits
* Identity theft protection
* Pet insurance
* Sales Positions are eligible for a Variable Incentive
* Certain positions may include eligibility for a short term incentive plan
Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
