IT Support Analyst - Manhattan Beach, United States - Merge IT LLC

Description

Our enterprise-level client is seeking to add several IT Support Analysts 100% onsite in their Manhattan Beach, CA location. Please see below for full detailsPay Rate = $35-37 w2 per hour
Job Notes:3-6+ month contract / extendable and very likely to go perm with good performance.
ASAP start date.100% onsite in Manhattan Beach, CAHiring for several openings.
Personal relationship with this manager.
Drug & Background required.
Vaccination required to work onsite.
SUMMARYThe IT Support Analyst is responsible for the overall technology needs of staff with roles essential to production operations.

RESPONSIBILITIES

• Rapid response and ownership of issues and requests reported by customers via telephone, email, or support ticket
• Triage and troubleshoot desktop, mobile, and network connectivity issues
• Document and report on all work performed on behalf of customers
• Acquire, stage, and deploy computers, printers, software, and peripherals (both new and refresh)
• Maintain accurate inventory and support records
• Work with service providers to expedite and resolve issues impacting productivity
• Produce verbal and written status reports with emphasis on high-profile issues
• Adhere to company and business unit policies and standards
• Establish and maintain relationships with internal and external partners
• Exercise discretion as appropriate
• Proactively monitor, assess, and address support requirements
• Create system and support documentation as requiredEND-USER SUPPORT
• Provides end-user workspace support including issue resolutions, asset deployment and configurations, upgrades/patches, new software installations, and general Q&A across PC, Mac, Smartphones, Tablets, and Peripherals for users.
• Manages and supports network infrastructure services for the location.
• Partners with other technology teams across the organization and with external IT partners to function as technical liaisons to carry out implementation and resolution.
• Organize and executes office moves and asset reallocations.
• Performs OS imaging tasks and maintains standards for all platforms for Production.
• Triage issues with production applications and hardware working closely with the engineering group.
• Provides services to multiple groups.

REQUIREMENTS

• Accommodate production schedule requiring flexibility of hours (some nights and weekends may be required)
• A well-developed sense of urgency
• Enthusiasm, resilience, and a positive attitude
• Maintain a professional appearance
• Enjoy working on a team and comfortable sharing responsibilities
• Superior customer service and people skills
• Must be an exceptional communicator
• Field experience supporting a variety of technologies and services (see below)
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, mobile, and virtual operating systems
• Strong networking knowledge with an emphasis on TCP/IP protocol, Microsoft Exchange, and Active Directory
• Work and complete projects with minimal supervision
• Attention to detail
• Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
• Business Casual Dress
• Reliable transportation
• Lift, carry and transport computer equipmentWhy Choose Merge IT?We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka 'Big Name' - think big banks, big pharma, etc.). We would love to connect with you Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks.

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Merge IT is an equal opportunity employer,nothing in the job posting guarantees employment. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.