Program Coordinator, Provider Operations, Full-time, Days - E. Ontario, Chicago, IL

Company Description · At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity ...

Job description

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

Job Description

The Program Coordinator, Provider Operations reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The Program Coordinator will assist in implementing a highly efficient onboarding process that successfully orients and integrates new providers into the Northwestern Medical Groups and the overall NM community.  

The incumbent must demonstrate superior organizational skills, strong interpersonal and communication skills and attention to detail.  The Program Coordinator will be required to use independent judgment in maintaining an efficient workflow and be highly flexible and adaptable. Provides excellent customer service and service recovery to incoming physicians and internal stakeholders within a time sensitive, highly professional environment.

Responsibilities:

• Collaborates with a wide range of business units, departments, and employees; serves as a liaison on behalf of the Provider Operations leadership team to foster strong working relationships and skillfully coordinate onboarding activities.
• Communicates effectively, using exceptional verbal and written skills as well as demonstrates strong creative problem-solving and conflict management skills. 
• Assists in the New Provider Orientation Program by handling administrative details, registration, and preparation of onsite materials and executes appropriate follow-up to ensure a smooth orientation process for new physicians. Partners with stakeholder departments, as assigned, to ensure onboarding timelines are achieved, i.e. Information Technology, Credentialing, Human Resources and Practice Management.
• When physician or office staff communicates problems or concerns (access, communication, etc.), keeps appropriate administrators/directors informed about issues, and regularly monitors their solutions; utilizes critical thinking skills to provide recommendations and/or other corrective actions as needed.
• Collaborates with leadership to ensure onboarding resources are continually updated including forms, websites, and other department materials.
• Utilizes advanced Microsoft Office applications, specifically Excel, to prepare onboarding reports by collecting, analyzing, and summarizing data trends.
• Exemplifies excellent customer relations in interactions with providers and employees, and serves as a positive role model through initiative, involvement, and availability.
• Serves as an educator and internal consultant to leadership, teams, and individuals in meeting the needs of providers and their office staff.
• Seeks out innovative ideas and best practices in provider onboarding and incorporates them into the organization's onboarding efforts.
• Provides calendar management support for the department leadership; facilitates and schedules meetings; arranges for catering; confirms attendance; transcribes meeting content; and supports in preparation and distribution of materials as necessary.
• Performs various administrative support functions which require proactive coordination, management and communication; multi-task in a fast-paced environment with changing priorities.
• Performs other duties as assigned.

Qualifications

Required:

• Bachelor's degree OR 4 years of directly relevant experience (i.e. project management, healthcare, or professional office environment) in lieu of degree.
• Minimum five years of experience in a business office environment.
• Strong knowledge of Microsoft Office package.
• Ability to organize and think independently with orientation to deadline and detail.
• Strong interpersonal skills.

Preferred:

• Five years of business/medical office experience.
• Healthcare experience.
• Onboarding experience.
• Database management experience.
• Direct physician contact experience.

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.