- Analyze AR aging daily and lead collection efforts by contacting customers who are over their credit terms, using a firm yet customer service-oriented approach.
- Organize and document all collection efforts in our operations software, including maintaining a well-planned follow-up schedule.
- Coordinate and communicate with the AR team regarding customers over their credit terms.
- Adhere to internal protocols and contractual obligations specific to each payor.
- Communicate efficiently with customers via phone, email, and letters.
- Research past-due accounts and investigate discrepancies as needed.
- Accurately post payments and partial payments in our operations software.
- Maintain direct communication with the Management team.
- Provide back-up support for accounts requiring escalation to collection attorneys.
- Passionate, motivated, and open to growth and challenges.
- Proactively build customer relationships and provide thoughtful solutions.
- Maintain a professional appearance and represent Stepp's with pride.
- Strive for continuous improvement by embracing new tools and processes.
- Demonstrate respect toward co-workers and foster a positive team environment.
- Promote opportunities within the company and through referrals.
- Minimum of 5 years of experience in heavy collections related to business-to-business invoices.
- Strong attention to detail with experience handling high transaction and invoice volumes.
- Fast and accurate data processing and time management skills.
- Prior experience with a transportation company is a plus.
- Excellent written and verbal communication skills, with a high level of organization.
- Proficient computer skills, including MS Office Suite.
- Ability to work effectively in a fast-paced environment.
- $18.00-$20.00/hour (Pay is commensurate with prior experience)
- Monday to Friday (8:00 am to 5:00 pm)
- 6 Paid Holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas)
- Medical, Dental, and Vision coverage; Free Term Life Insurance
- Paid Time Off (accruals start on day 1; available after 90 days)
- 401(k) match up to 4%
- Regular pay increases and career development opportunities
- Accident, cancer/critical illness, short-term and long-term disability, and hospital indemnity insurance available
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Accounts Receivable/ AR Collections Representative/ B2B Collections Experience Required - Tampa Oaks - Stepps Towing Service
Description
About Us
Stepp's Towing & Heavy Transport, a family-owned business since 1960, proudly serves the greater Tampa Bay and Orlando areas. We specialize in light-, medium-, and heavy-duty towing, heavy transport, and auto salvage. Our team is committed to excellence, safety, and supporting our community.
Position Overview
The Accounts Receivable/ AR Collections Representative/ B2B Collections candidate would be a collaborative team player who is cross-trained and willing to participate in all aspects of the accounting cycle, with a primary focus on Accounts Receivable (AR) Collections and Billing support.
Essential Functions
Drug Free Workplace
Background check required
Stepp's Towing and Heavy Transport is an Equal Opportunity Employer.
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