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  • Associate Sales Operations Analyst - San Jose - Software Guidance and Assistance, Inc.

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    Description

    Associate Sales Operations Analyst

    We are searching for an Associate Sales Operations Analyst for a Contract assignment with one of our premier SaaS clients in San Jose, CA. This position is also open to fully remote work.

    Responsibilities:

    • Audit and reconcile Acrobat Sign (Sign) sales and product usage data within Salesforce (SFDC) sales system and other data reporting systems.
    • Analyze how closed sales opportunities are utilizing Sign and how this impacts royalty payments payable by Adobe to 3rd party partners.
    • Audit additional customer cohorts in priority order, starting with the "Top 100" customer list.
    • Work with Royalty Operations team to adjust royalty payment information in existing sales systems, based on audit results.
    • Review current Sign customer usage reports and Sign customer contracts to assess actual customer usage or non-usage with Sign Product Management.
    • Interface directly with 3rd party partners, as necessary.

    Requirements:

    • Moderate to strong familiarity with Salesforce CRM application.
    • Moderate to strong familiarity with other data visualization and reporting systems, such as Microsoft Power BI, Tableau, Splunk, etc.
    • Excellent Microsoft Excel data reporting skills, including pivot tables, data modeling, etc.
    • Exceptional analytical skills.
    • Ability to troubleshoot and solve problems independently.
    • Excellent researching skills.
    • Exceptional attention to detail when reviewing and summarizing customer sales data and product usage data.
    • Strong communication skills to synthesize data into executive summaries, shared via PowerPoint, written summaries, or verbally in meetings.
    • Strong "can do" attitude and sense of urgency to achieve meaningful business results over a short timeline.
    • Bachelor's Degree in Business or Finance.
    • 2 to 3 years experience as an Analyst in Sales and Sales Operations.

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