Customer Success Manager - Addison
1 week ago

Job summary
The primary purpose of the Customer Success Manager role is to ensure customers are achieving their desired outcomes and help them derive value from the platform.Responsibilities
- Maintain a 98% customer retention rate
- Proactively manage at-risk accounts to mitigate early-term and non-renewal churn.
- Churn should never be a surprise - leverage asking the Hard Questions regularly to keep correct status & sentiment for your account base
- Identify and understand key churn indicators, taking preemptive action when necessary.
Job description
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