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    • Advanced Vehicle Services Associate - Dover, United States - DelDOT

    DelDOT
    DelDOT Dover, United States

    1 month ago

    Default job background
    Description
    Position Overview

    The role of the Motor Vehicle Associate III represents the pinnacle of expertise in the field, requiring independent application of specialized knowledge across three key areas of motor vehicle operations: driver services, vehicle services, and customer support.

    Career Advancement

    Employees who successfully meet departmental standards and job expectations may have opportunities for promotion within the organization.

    Preferred Qualifications

    While preferred qualifications are outlined, candidates who meet the essential job requirements are encouraged to apply.

    Fluency in both English and Spanish is required for effective communication.

    Core Responsibilities

    The essential functions of this position encompass a variety of critical tasks, including but not limited to:

    • Processing diverse transactions related to driver and vehicle credentials, including issuance, renewal, suspension, and revocation.
    • Providing exemplary customer service by gathering necessary information to assist clients with their transactions.
    • Identifying and recommending exceptions to standard procedures in compliance with applicable laws and regulations.
    • Accurately managing and reconciling all financial transactions associated with DMV services.
    • Interpreting and explaining relevant laws and regulations to a wide range of stakeholders, including the public and legal entities.
    • Reviewing and validating essential documents required for credential issuance.
    • Utilizing various systems to assess customer eligibility and complete transactions efficiently.
    • Resolving discrepancies and making informed decisions based on thorough analysis.
    • Answering inquiries related to non-DMV services and facilitating additional registrations.
    • Conducting evaluations of drivers' skills and knowledge through various assessments.
    • Performing inspections of vehicle equipment to ensure compliance with safety standards.
    Job Requirements

    To qualify for the Motor Vehicle Associate III position, candidates must demonstrate:

    • A minimum of two years of experience in document processing, ensuring compliance with relevant standards.
    • Two years of customer service experience, emphasizing prompt and courteous service.
    • Two years of experience applying motor vehicle laws and regulations.
    • Proficiency in using automated information systems for data management.
    • Experience operating equipment relevant to driver and vehicle services.
    • Knowledge of staff supervision through training or practical experience.

    Applicants must possess a valid Driver's License.

    Additional Information

    Applicants must be legally authorized to work in the United States. The organization participates in E-Verify to confirm employment eligibility.

    Benefits

    For detailed information regarding the comprehensive benefits package, please refer to the organization's website.

    Selection Process

    Applications will be evaluated based on the alignment of education, training, and experience with the job requirements. It is crucial to provide accurate and complete information in the application.

    Accommodations

    Accommodations are available for applicants with disabilities throughout the application and employment process.

    The organization is committed to fostering a diverse workforce and is an Equal Opportunity employer.