Customer Services Representative - Denton, United States - VINCI Facilities
Description
**Customer Services Representative**
**Customer Services Representative**
**Sub Division: FMPC**
**Location: Denton**
**Contract Type: Permanent**
**Hours: Full Time hours - Variable Shift Pattern**
**Purpose of Role**
We are currently looking to recruit a Customer Service Representative to join the helpdesk team in Denton
**Job Description**
The role will be to deal with incoming calls relating to emergency repairs from our clients within the Education, Healthcare and Government Sectors.
**Responsibilities**
Answer customer calls around faults / queries and emergency repairs
Maintain a prompt, efficient and reliable service level to all customers as outlined within the agreed service level agreements.
Ensure that quality checks on completed work are carried out on a regular basis
Provide assistance to other departments with administration and other work that may be useful.
Entering data and processing documentation accurately and in accordance with company procedures
**Essential Qualifications/Skills**
Previous experience of working within a customer service / help desk role
Strong customer service skills
Good telephone manner
Good IT skills
Attention to detail
Use of Maximo (Advantageous)
In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, healthcare cover, life assurance and much more.
We are VINCI Facilities experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.
Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each others differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.