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- Provide exceptional technical support to our employees (about 300) via in-person, phone, email, or chat.
- Troubleshoot and resolve issues related to PC, MAC, iOS, Android, printers, phones, laptops, and other devices.
- Diagnose network connectivity problems and assist in resolving them.
- Collaborate with other team members to ensure prompt and effective problem resolution.
- Continuously improve communication and problem-solving skills to better assist our customers.
- 5 years is the desired experience in the field, though ultimately this role needs to be experienced enough in tier I and tier II support when it comes to supporting user endpoints including mobile device (Mostly Apple iOS), PC (Windows OS), and all hardware.
- Ability to work autonomously through technical issues with users in-person and virtually.
- Patience, as always, is an important trait we're looking for as not all of our users may be as technical as you think they should be :)
- Soft skills should be strong enough to communicate effectively through user issues and we ask you bring a positive attitude to the work place
- Enthusiasm for staying current in the ever-evolving tech landscape.
- $70,000
- Onsite schedule in our Philadelphia office.
- Comprehensive benefit package; Medical, Dental, Vision, 401k, and Paid Time Off
Sr. Technical Support Specialist - Philadelphia, United States - Piper Companies
Description
Piper Companies is looking for an Technical Support Specialist to join a mid-sized biotechnology company based in Philadelphia, PA.Responsibilities:
helpdesk, desktop, mobile device, printer, laptop, android, apple, pc, azure ad, active directory, windows server, powershell, tcp/ip, dns, lan/wan, benefits, vacation, holiday, 401k