- Act as a liaison between sales and operations for construction loans by answering questions and handling loan level escalations.
- Follow standard operating procedures, job aids, and resources when providing loan support.
- Monitor an active pipeline of loans, ensuring customer service is provided.
- Ensure disclosures are issued timely and accurately to borrowers on construction loans by utilizing company compliance reminders and tools.
- Communicate progress with department managers and senior leadership team; summarize project information and establish business needs and concepts.
- Create and monitor various reports to ensure pipeline management as needed. Qualifications and Skills:
- Bachelor's degree or equivalent combination of education/experience, preferred.
- 5 years' general mortgage industry experience, preferred.
- Knowledge of all agency guidelines.
- Knowledge of compliance and disclosure requirements.
- Encompass LOS experience, a plus.
- Excellent organization, prioritization, and time management skills.
- Excellent conflict management and negotiation skills.
- Proficient in Microsoft Office suite (Word, Excel and Outlook). This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package:
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Construction Operations Specialist - Cleveland, United States - CrossCountry Mortgage
Description
Description
CrossCountry Mortgage (CCM) is one of the nation's top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America's fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win. A culture where you can grow CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Construction Operations Specialist is responsible for ensuring that customer service is provided to all internal and external parties and quality loans are generated. This position is responsible for the origination and processing of construction loans and serves as the first point of contact for the construction loan officer and construction processing team for loan level questions and escalations. The Construction Operations Specialist manages a pipeline of active loans. Job Responsibilities:California residents: Please see CrossCountry's for information about how CrossCountry collects and uses personal information about California consumers. CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit .
