office coordinator - Carrollton, TX
19 hours ago
Job description
Office Assistant – Hospice Administrative Support
Twilight Hospice & Palliative Care
Dallas–Fort Worth Metroplex
Full-Time | In-Office Position
At Twilight Hospice & Palliative Care is seeking a dependable and detail-oriented Office Assistant to support our growing hospice team. This role is essential to keeping daily operations running smoothly, supporting our clinical staff in the field, and ensuring patients and families receive timely, compassionate service.
If you are highly organized, enjoy problem-solving, and thrive in a mission-driven healthcare environment, we would love to meet you.
Position Summary
The Office Assistant will provide administrative and operational support across multiple hospice functions including phone coordination, daily census tracking, scheduling assistance, intake support, medical records organization, and staff follow-up on documentation deadlines.
This position requires excellent communication skills, professionalism, and the ability to multitask in a fast-paced healthcare setting.
Key Responsibilities
Front Office & Communication
- Answer incoming phone calls and direct inquiries appropriately
- Serve as a first point of contact for patients, families, facilities, and field staff
- Assist with troubleshooting urgent field staff issues and escalate concerns as needed
Daily Operations & Census Management
- Maintain and update daily census reports
- Manage spreadsheets and internal tracking tools accurately
- Assist with scheduling coordination for clinical staff
Admissions & Intake Support
- Gather new patient intake information
- Run and verify insurance benefits (Medicare, Medicaid, commercial plans)
- Support timely admission coordination with leadership and referral partners
Documentation & Medical Records Support
- Compile weekly medical record packets for Skilled Nursing Facility (SNF) partners
- Review documentation completion and follow up with staff on deadlines
- Assist with medical records organization and compliance support
Orientation & Staff Support
- Participate in onboarding and orientation for new team members
- Provide administrative support to nursing and leadership teams
Special Projects & Outreach
- Assist with community outreach and volunteer coordination projects
- Support additional administrative duties and special assignments as needed
Qualifications
Required:
- Strong organizational and multitasking skills
- Excellent phone etiquette and professional communication
- Comfortable working with spreadsheets, data entry, and office systems
- Ability to prioritize tasks and meet deadlines in a healthcare environment
Preferred:
- Experience in hospice, home health, healthcare office, or medical administrative support
- Familiarity with insurance verification and patient intake processes
- EMR experience (hospice software preferred)
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