Centralized Referral Dept Cord - Kalamazoo
Only for registered members Kalamazoo, United States
1 week ago
Job summary
This position operates a variety of call systems to monitor call volumes, wait times, hold times, completion of calls and documentation of calls.The Coordinator Access Services position reviews and documents call center data requests for the department. This position assists internal and external callers with escalated requests of routine and emergent natures and handles escalated communication center situations requiring a higher degree of reliability, flexibility and critical thinking skills.
Promotes a positive work environment and a focused work unit that actively helps one another to achieve optimal department results.
Collaborates with all members of the department by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
Job description
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