Director of Operations - Stamford - TouchCare

    TouchCare
    TouchCare Stamford

    2 days ago

    $165,000 - $260,000 (USD) per year * Healthcare
    Description

    Company Description

    TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.

    Role Overview

    TouchCare's mission is to enhance the healthcare experience, knowledge, and engagement for consumers by simplifying the medical and employee benefits landscape. Our vision is to put power back into consumers' hands, not insurance companies or healthcare providers.

    The Director of Operations owns the operational strategy and execution that enables TouchCare to scale. Reporting directly to the COO, this leader ensures that our people, systems, compliance, and business operations operate seamlessly, allowing teams to focus on delivering an exceptional member experience. Partnering closely with the executive team and functional leaders, this role builds scalable processes, mitigates risk, and drives operational excellence across a regulated healthcare environment.

    Key Responsibilities

    Operational Leadership

    • Own and evolve TouchCare's operational infrastructure as the company scales
    • Identify and eliminate operational friction across teams
    • Build repeatable, scalable processes and define ownership models

    People Operations & IT

    • Oversee onboarding and offboarding, systems access, and internal tools
    • Lead internal IT operations, device management, and software licensing
    • Ensure internal policies, documentation, and employee enablement

    Security, Compliance & HIPAA

    • Own SOC 2 compliance, Vanta administration, and audit readiness
    • Lead HIPAA compliance, PHI workflows, and vendor readiness
    • Manage vendor risk assessments, penetration testing, and incident readiness

    Legal, Finance & Business Operations

    • Oversee contract review, vendor renewals, and insurance programs
    • Partner with Finance on billing operations, spend approvals, and reporting
    • Support month-end close, forecasting inputs, and operational risk management

    Product & Revenue Operations

    • Partner with Product and Engineering on prioritization, releases, and risk management
    • Support Sales and Client Services with Salesforce integrity, reporting, and RFPs

    Experience & Qualifications

    • 8–12+ years of experience in operations, business operations, or a related leadership role
    • Proven experience building and scaling operations in a high-growth, regulated environment
    • Strong working knowledge of healthcare, benefits, insurance, or health tech preferred
    • Hands-on experience with SOC 2, HIPAA, and audit readiness (Vanta or similar tools strongly preferred)
    • Experience overseeing cross-functional initiatives spanning People Ops, IT, Finance, Legal, and Product
    • Demonstrated ability to build scalable processes while remaining execution-oriented
    • Strong written and verbal communication skills with the ability to influence senior stakeholders
    • Comfort operating in ambiguity and owning decisions in a fast-paced environment
    • Experience managing vendors, contracts, and external partners

  • Why Join Us?

    • Professional Growth: Gain exposure to diverse accounting functions and portfolio company
    • management.
    • Collaborative Environment: Work closely with a supportive team that values your contribution.
    • Fast-Paced & Rewarding: No two days are the same in our deadline-driven, high-energy office.

    Location: Stamford, CT Work Style: In-Office

    * This salary range is an estimation made by beBee
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