Airport Bus Operations Division Manager - Kansas City, MO

Pay,Benefits, & Work Schedule · Full-time position available with the Aviation Department, Bus Operations Division, located at 400 Panama City Ave. · Salary Starting at: $7,268/month · Normal Work Days/Hours: Monday-Friday 7:00a.m.-3:30p.m. with varied hours; may be required to s ...

Job description

Pay,Benefits, & Work Schedule

Full-time position available with the Aviation Department, Bus Operations Division, located at 400 Panama City Ave.

Salary Starting at: $7,268/month

Normal Work Days/Hours: Monday-Friday 7:00a.m.-3:30p.m. with varied hours; may be required to support Division during inclement weather and emergencies.

Application Deadline Date: March 20, 2026

Responsibilities

Duties and Responsibilities:

• Responsible for managerial, operational, and administrative aspects of a 24/7 airport operation with 70+ divisional employees, which provides on-airport transportation to customers and tenants.
• Manages divisions budgetary and fiscal responsibilities for multi-million-dollar budget.
• Requires extensive use of initiative, discretion, and independent judgment within the policy framework of City rules, regulations, and the Local 500 Collective Bargaining Agreement.
• Plans, organizes, and directs the administration of assigned work related to airport bus operations, including enforcement of applicable policies, procedures, and regulatory requirements.
• Manages Bus Operations Supervisors and oversees the daily activities of drivers and administrative staff to ensure safe, dependable, efficient delivery service, and customer relations.
• Provides oversight of all aspects of employee management functions including hiring, coaching, counseling, discipline, termination, and preparation of performance evaluations.
• Establishes performance expectations and service standards to meet or exceed operational metrics and prepare staff for advancement opportunities.
• Designs and implements training for employees on transportation equipment, customer service standards, ADA requirements, and emergency procedures necessary to meet operational performance expectations.
• Develops and implements strategies to optimize operational efficiency, on-time performance, fleet utilization, and customer satisfaction to meet or exceed established KPI benchmarks.
• Manage operational issues that arise during regular business hours and after-hours, including service disruptions, staffing shortages, bus breakdowns, and emergency situations.
• Identifies and implements operational improvements and innovations to enhance service delivery and achieve cost savings.
• Collaborate with Safety Division to ensure staff receive appropriate safety and defensive driving training during onboarding and through ongoing refresher programs.
• Consults with transit professionals and peer airports to share best practices and improve bus operations performance.
• Performs other duties as assigned.

Important information:

• Must pass 10-year TSA Background Check.
• Must be available 24/7 for emergencies and inclement weather events.
• Must successfully obtain and maintain an MCI Issued AOA Movement Area Badge with driving privileges.

Qualifications

REQUIRES an accredited Bachlelor's degree and 5 years managing a division or significant business function within the aviation department or industry. Must successfully complete a TSA criminal history check and a pre-employment drug screen. OR High school graduation and nine (9) years of managing a division, section or program within airport operations, airport regulatory compliance, or oversight of building and/or construction operations at an airport.

Other Information

Why You'll Love Working with Us – Core Employee Benefits

Comprehensive Health Coverage

Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off

Enjoy vacation, sick leave, and 13 paid holidays—with accruals that grow the longer you're with us.

Secure Retirement Planning

City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments

Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance

Get reimbursed for eligible education expenses—invest in your future while you work.

Income Protection

Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided

City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave

Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?

Click here for a complete benefits summary.

URGENT CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.

For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.

Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call or send an e-mail to

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code § 4211).