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- Provide Tier I and II System Administration and resolutions to customer issues
- Provide advanced Tier III and interface with Tier IV vendor support/resolution for complex engineering issues
- Provide configuration management for all software and hardware
- Patch and update management to include updating documentation and coordination on these activities
- Provide Disaster Recovery back-up systems for designated Systems
- Perform backup of systems and applications
- Perform operation and maintenance of all server and associated peripherals including cabling of fiber and copper connections
- Manage the Sponsor's operational lab facility and closet network cabling infrastructure and develop and maintain the cable plan document
- Plan, test and install upgrades to all supported applications
- Maintain inventory for all hardware and software purchases/licensing
- Replace, update, and maintain peripheral desktop equipment and printer equipment to include the physical movement of all devices
- Perform user account administration
- Provide DNS and IP management
- Ensure 24×7 systems availability to maintain system restore requirement of 4 hours
- Provide recommendation on optimizing the server environment for performance, security, and robustness
- Support Virtual Environment
- Maintain printer and printer supplies on all networks
- Maintain basic end-user self-help SOP materials at the ready for all applications used
- Increase efficiency through implementation of best practices and process automation
- A TS/SCI with Polygraph is required
- CONUS and OCONUS TDY travel may be required
Hardware and Software Support Specialist with Security Clearance - Herndon, VA, United States - Valiant Integrated Services
Description
Valiant is seeking an individual to operate and maintain the software and hardware networks for a USG Customer in the Northern Virginia areaThe tasks below are representative of the support required