Lead Call Center Operations Trainer - Winchester, Kentucky, , United States
1 week ago
Job summary
The Lead Call Center Operations Trainer plays a critical role in developing and empowering our Customer Service Representatives to deliver exceptional support to Medicare and Medicaid beneficiaries.Responsibilities
- Designing, delivering and evaluating comprehensive training programs focused on CMS regulations, healthcare benefit knowledge, customer service best practices and effective call handling techniques.
- Collaborating with the Operations Manager and subject matter experts to identify training needs and gaps.
- Maintaining accurate records on training effectiveness and key metrics.
Job description
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