Admissions Support Specialist - Hampton, United States - State of Virginia

Description

Title:
Admissions Support Specialist


Agency:
Virginia Peninsula Community College


Location:
Hampton - 650


FLSA:
Nonexempt


Hiring Range:
$36,000 - $46,000


Full Time or Part Time:
Full Time

Additional Detail


Job Description:

This position will assist students with admission, registration, financial assistance application, accommodations, and/or other student support services; facilitate the interviewing of current and prospective adult learners to determine program/service eligibility; provide the necessary information, troubleshoot issues, assist students with completing paperwork and performing related activities.

• This is a full-time restricted classified position. Continuation of employment is based on funding availability.

Minimum Qualifications:
Tidewater Community College has served South Hampton Roads - both students and employers - for 50 years. It has grown from 1 campus into a regional educational and economic force.

TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions.

The college had 3,203 graduates in , 40 percent of whom pursued degrees that would let them transfer to 4-year institutions.

Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Relevant work-related experience in student services required.

Knowledge

• Knowledge of common office practice.
• Familiar with Family Educational Rights and Privacy Act.

Skills

• Excellent customer service skills.
• Excellent verbal and written communication skills, including

active listening skills.

• Demonstrated skills of accuracy and attention to detail.
• Strong organizational skills.
• Demonstrated interpersonal skills while working under pressure and with various groups and

individuals.

• Proficiency in Microsoft Office 365 applications.

Ability to

• Assist students enthusiastically and effectively in person, by phone, or by email.
• Handle multiple tasks quickly and effectively, proactively

establish priorities, and meet deadlines.

• Learn software and database programs.
• Work with diverse populations.
• Collaborate closely with advisors, faculty, and staff.
• Cultivate effective working relationships.
• Work as a productive member of team or independently.
• Respond to common inquiries or complaints from customers, agencies, or business community members.
• Use sound judgment, discretion, and diplomacy when working on sensitive issues with students.
• Work on complex and confidential tasks utilizing judgment, tact, and resourcefulness.
• Protect confidential and sensitive information.
• Work at all campuses.

Preferred Qualifications:

• Experience working in an admission or registrar office in a higher

education setting.

• Experience with student information systems such as PeopleSoft, Banner.
• Familiarity with admissions processes and procedures.
• Experience with applicable laws, rules, and regulations related to higher education, including

those related to student privacy and academic policies.

• Experience working in higher education setting.