- Provide leadership and guidance to the client services team to achieve growth objectives and enhance business processes.
- Mentor and develop team members to ensure goal achievement and professional growth.
- Foster a collaborative team environment that encourages innovation and open communication.
- Recruit, train, and manage a team focused on client acquisition and retention.
- Collaborate with the Operations team to recruit top talent and maintain a robust candidate pipeline.
- Conduct performance reviews for team members.
- Act as a business leader for client accounts, ensuring client satisfaction and driving business growth.
- Manage client relationships and work towards increasing profitability and achieving client goals.
- Develop strategies to expand existing client business and drive organic growth.
- Lead budget discussions with clients and establish long-term relationships.
- Direct and manage account/project teams to oversee the execution of client initiatives and ensure profitability.
- Lead strategic planning efforts and ensure the quality and impact of client work.
- Collaborate with cross-functional teams to define client expectations and support agency success.
- Identify opportunities for organic growth and drive revenue generation for BMF.
- Lead milestone client presentations and ensure successful project completion.
- Manage communication with internal stakeholders throughout project lifecycle.
- Determine staffing needs and lead project resourcing decisions.
- Manage team bandwidth, project budgets, and client billing.
- Develop client SOWs, Change Orders, and oversee financial activity.
- 10+ years of account management experience in a marketing agency setting, with budget management experience.
- Experience in team management and development.
- Proven track record in strategic leadership and program management.
- Strong client service experience in various industries.
- Ability to drive revenue growth and manage client relationships.
- Excellent communication and presentation skills.
- Willingness to travel and work in a hybrid environment.
- Effective leadership and mentoring abilities.
- Creative and entrepreneurial mindset.
- Experience in developing integrated campaigns for well-known brands.
- Strong collaboration and strategic planning skills.
- Excellent organizational and time management skills.
- Proven problem-solving capabilities and sound judgment.
- Ability to work in fast-paced environments and manage multiple projects.
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Vice President, Client Services - Miami, United States - We Are BMF
3 weeks ago
Description
Who we are
BMF is a renowned global creative marketing agency that excels in humanizing brands through unconventional and impactful methods. With 20 years of successful operation, this boutique agency, led by Brian Feit, Bruce Starr, and Ed Starr, boasts a talented global team dedicated to delivering exceptional brand experiences worldwide. BMF offers a comprehensive range of services, from strategy and creative to experiential, digital, talent, and public relations, catering to brands aiming to actively engage with their target audiences. Some of BMF's esteemed clients include Marriott, Visa, Disney, Estée Lauder, Crystal, Lamborghini, Gucci, Lilly Pulitzer, and Japan Airlines.
Recognized for its innovative work, BMF continues to push boundaries in the marketing industry and has recently received the prestigious Ad Age 2023 Small Agency Award for the "Campaign Of The Year" for its collaboration with CBS. Certified as an LGBT-owned business by the NGLCC, BMF upholds diversity and inclusion at the core of its operations.
The vibrant team at BMF is currently seeking a talented Vice President to join their Client Services department.
Does this sound like you?
As the Vice President of Client Services at We Are BMF, you will lead a team responsible for managing and executing various marketing campaigns and programs. The ideal candidate is a collaborative problem-solver with a keen eye for detail and a high level of motivation. You should thrive in a fast-paced, performance-driven environment and possess exceptional interpersonal skills to build and nurture strong client relationships.
Key Responsibilities
Leadership, Performance Management & Talent Development:
Client Relationship Ownership & Leadership:
Account & Project Leadership:
Administrative Responsibilities:
Requirements
Competencies
What we bring to the table:
Join our dynamic team at BMF and be part of a culture that values creativity, innovation, and diversity. We specialize in creating unique brand experiences by leveraging emerging trends across various industries. With an impressive track record and global recognition, BMF offers a fast-paced, collaborative environment where your ideas are valued and supported. We provide ongoing professional development opportunities, competitive benefits, and a commitment to diversity and inclusion.
