Intake Manager - Jenkintown
1 day ago
Job description
Intake Manager - Be the Compassionate First Voice Families HearLocation: Jenkintown, PA | Company: Visiting Angels
Are you someone who can truly connect with others over the phone? Do you have the heart to guide families through emotional decisions - and the skill to convert that compassion into action?
At Visiting Angels, we're looking for an Intake Manager who is more than a skilled communicator - we're seeking someone who leads with empathy, listens with patience, and understands the emotional weight of choosing care for a loved one.
You'll be the first voice families hear when they reach out. And that voice matters.
What You'll Do
Be the Trusted First Contact
Handle all incoming inquiries with warmth and professionalism. Make every caller feel heard, supported, and confident that they've found the right place.
Connect Through Conversation
Conduct in-depth phone assessments to uncover each client's unique care needs - from health conditions to emotional concerns. You'll ask the right questions and listen between the lines.
Educate and Reassure
Guide clients and families through our services, answer questions with clarity and kindness, and turn uncertainty into comfort and confidence.
Keep Things Running Smoothly
Document all interactions accurately in our system and maintain clear, confidential records - so the care team can do their best work, too.
Coordinate with Care
Work closely with our scheduling team to give the advanced information about the right caregiver of each client, based on needs, preferences, and personalities.
Follow Up and Follow Through
Check in with families post-intake to ensure satisfaction, and provide that steady, reassuring presence they've come to rely on and ensure 360 degree feedback. Check in with families who are still trying to make decisions.
Build Referral Relationships
Collaborate with assisted living facilities, hospital discharge planners, rehab centers, and healthcare professionals to ensure smooth referrals - and to spread the word about the compassionate care we offer.
What You Bring
- At least 7 years of experience in customer service, intake, or care coordination, or phone-based sales.
- A natural ability to connect with others over the phone - especially during emotional or stressful times.
- Exceptional listening and communication skills, with a gift for translating complex needs into real solutions.
- Empathy, warmth, and patience - you lead with heart and follow through with professionalism.
- Strong organizational and critical-thinking skills, able to manage multiple tasks without losing sight of the human side of your work.
- Comfort using database software and managing digital records accurately and securely.
- Experience or familiarity with home care, senior services, or healthcare is a big plus - but if you're quick to learn and deeply compassionate, we'll train you.
- This is an in-person position based in our Jenkintown office.
- Standard weekday hours, with occasional evenings or weekends as needed to accommodate client schedules.
- Collaborative, mission-driven work environment where your voice and compassion make a real difference every day.
- Competitive salary (based on experience)
- Paid time off (PTO)
- Lucrative bonus structure tied to your impact and results
- Health care, dental, and voluntary life insurance
- Ongoing training and opportunities for personal and professional growth
Choosing care for a loved one can be one of the hardest decisions a family makes. You'll be the calming, knowledgeable, and compassionate guide they need at that moment. If you're ready to bring heart and humanity to every phone call - and help families take their first step toward peace of mind - we invite you to apply today.
Visiting Angels Home Care: Compassionate Care. Human Connection. Real Impact.
ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.
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