No more applications are being accepted for this job
- Thorough knowledge and use of ServiceNow or understanding of asset management system
- Expert knowledge and use of Windows OS and O365 Office products
- Excellent customer service awareness and communication skills
- Knowledge of hardware desktop, printer, scanner,video
- Knowledge of software
- Knowledge of imaging workstations using MDTand/or SCCM
- Excellent troubleshooting and problem-solving skills
- Ability to transport/lift boxes/equipment
- Ability to work independently and as a member of a team
- Knowledge of VPN setup, support and install
- Able to resolve technical issues with users over the phone
- Knowledge of active directory use and privileges
- Knowledge of wireless workstation setup and support
- Ability to think and act under pressure
- Good organizational skills
- Excellent etiquette and professionalism
System Specialist SS2 A4 SC2 - Harrisburg, United States - HonorVet Technologies
Description
Title:
System Specialist SS2 A4 SC2
Duration: 6+ months
Location:
Harrisburg, PA
Skills:
The skill level of this position requires the
ability to act independently, work in team environments and have a highly
advanced proficiency and competence in a variety of IT platforms and
technologies. This role has various tasks, including troubleshooting of the
Windows and Mac operating systems, COTS applications as well as numerous
in-house developed applications, VPN connectivity issues, VDI connectivity
issues, software removal and installation, hardware replacements and
distributions, printer setups, basic networking issues, imaging
desktops/laptops, and working with vendors to coordinate onsite repairs.
In addition to all the laptop and printer deployments, the
technician in this position has resolved 80-90% of the incident tickets
assigned which sometime involves working with vendors, working with other IT
teams and especially users when 'hands-on' is required.
List of Skills