Network Engineer III - San Antonio, TX

BioBridge Global is a San Antonio-based nonprofit, that integrates donor-to-patient services to enable the future of biotherapeutic solutions, including blood, tissue, and advanced therapies. Through our subsidiaries – South Texas Blood & Tissue, QualTex Laboratories and GenCure ...

Job description

BioBridge Global is a San Antonio-based nonprofit, that integrates donor-to-patient services to enable the future of biotherapeutic solutions, including blood, tissue, and advanced therapies. Through our subsidiaries – South Texas Blood & Tissue, QualTex Laboratories and GenCure – we provide products and services in blood resource management, cellular therapy manufacturing, donated umbilical cord blood and human tissue, as well as testing of blood, plasma, tissue, and cellular products for clients in the United States and international markets. We also support the development advanced therapies by providing access to starting materials, testing services, biomanufacturing of cell and cell-based biologics and clinical trials support.

We at BioBridge Global have been committed to saving and enhancing lives through the healing power of human cells and tissue for over 50 years. If you share our passion, join our team

BioBridge Global (BBG) is a non-profit company that oversees and supports South Texas Blood & Tissue Center (STBTC), QualTex Laboratories, GenCure, and The Blood and Tissue Center Foundation.  For over 40 years, our team of dedicated professionals has made life-saving connections.  Our diverse services bridge critical medical industry needs with innovative solutions.

Job Title: Network Engineering III     

Revision: 0001

Job Code:

Shift: Onsite Day Shift

FLSA: Exempt

Remote or Hybrid? N

Dept.: Information Systems   

Business Unit: BioBridge Global

CPF Level: TB4

General Summary

Responsible for the design, implementation, maintenance, and repair of BioBridge Global and its subsidiaries' network.

Support all network information technology components (switches, routers, voice, access points, firewalls, etc.).

Will also be responsible for the analyses of costs associated with the network infrastructure, negotiations with vendors, and the collaboration of LAN/WAN/WLAN/SDWAN strategy with senior management.

Commit to and abide by the character of BioBridge Global's Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving record to meet organization driving standards.

Major Duties and Responsibilities

Essential Tasks

Overall responsibility for network procedures and standards development.

Manage the configuration and deployment of data networks, including LAN, WAN, WLAN, SDWAN, data center, routers, switches, firewalls, access points, and other network and security infrastructure devices.

Network design including IP addressing, access control, Quality of Service, capacity planning, capacity modeling, and routing and switching.

Network monitoring solution such as SolarWinds , NetBrain, Logic Monitor, etc.

Configure and maintain client access VPN topologies, such as Cisco AnyConnect, FortiClient, etc.

Plan and execute the installation of new networking components to fulfill business requirements.

Support the design and analysis of LAN/WAN/WLAN/SDWAN and data center network improvements and enhancements.

Track, assign, and management of IP addressing.

Network SLA creation and reporting.

Ensure changes to network topologies are made with minimal down‐times.

Provide troubleshooting and problem‐solving support for network issues.

Assist in the preparation of annual departmental budget and ensure expenses are in accordance with approved funds.

Maintain documentation of network configuration, operating procedures, and records relating to network hardware and software.

Analysis of new technologies and assessment of feasibility.

Configuration of all network and security management software.

Analysis of log files and performance metrics.

Scheduling and implementation enterprise wide of LAN/WAN/WLAN/SDWAN equipment.

Participate in network on call rotation.

Performs other duties as assigned.

Non-Essential Tasks

Assist in other departmental duties as needed.

Education

Requires a high school diploma or general equivalency diploma.

Prefer a bachelor's degree from an accredited college or university.

Experience

Requires seven or more years of network administration experience in a large multi-location enterprise. Requires four or more years of senior level experience in network administration.

Requires one or more years of leadership experience.

Must have firewall experience with Cisco ASA, Fortinet FortiGate, or other applicable technologies. Prefer network security and Solar Winds Orion experience.

Knowledge

Must maintain knowledge of and perform according to BioBridge Global Standard Operating Procedures (SOPs) and policies.

Must have a thorough understanding and hands‐on experience with Cisco networking and security technologies,

including administration of enterprise routers, switches, firewalls.

Must have knowledge to develop architecture, design specifications of network components, and actively participate in peer review of other platform components network hardware including routers, switches, and security appliances.

Must have knowledge and experience with LAN, WAN and routing technologies including EIGRP, OSPF, BGP, HSRP, multicast, QoS, VLANs, and Nexus devices.

Must have the knowledge to design and implement data center networks to include NX‐OS, Cisco Nexus devices, UCS chassis, iSCSI, VMWare, and storage multi‐pathing.

Must have detail knowledge and experience with network security methodologies such as Port Security, ACLs, VPNs (tunneling, IPsec, PPTP, etc.).

Must have the knowledge and experience with the design of physical networks including fiber and copper cabling.

Skills

Must have proven skill in analyzing network problems, performance of fault isolation, problem resolution, and service restoration.

Must possess strong organizational, customer service, and troubleshooting skills.

Must be capable of effectively collaborate with individuals at all position levels in the organization to identify, understand and communicate their business requirements.

Must have excellent written and oral communication skills.

Must be capable of operating motor vehicles in all types of weather conditions.

Abilities

Must be able to document work following best practices.

Must be able to keep information confidential.

Must be able to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations

Must be able to work independently as well as in a team environment.

Must be neat in appearance and well groomed.

Must be professional, detail oriented, self-motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.

Must have the ability to present ideas in a user-friendly language.

Working Environment

Works in a well-lighted, air conditioned and heated office.

May be exposed to electrical and chemical hazards and other conditions common to an office environment. May be required to work at any time of the day, evening or night during the week or weekend.

Ability to use personal motor vehicle for company business required.

Occupational Exposure Assignment - Category II

Physical Requirements

Must be able to drive on behalf of the organization.

Will sit, stand, walk, and bend during working hours.

Requires manual and finger dexterity and eye-hand coordination.

Required to lift and carry relatively light materials.

Requires normal or corrected vision and hearing corrected to a normal range.

We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation

All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:

• Competitive salary

• 100% Employer Paid Life Insurance

• 401(k) with Employer Contribution

• 100% Employer Paid Long-term Disability Plan

• Paid Time Off (PTO)

• 100% Employer Paid AD&D

• Extended Illness Benefits (EIB)

• 100% Employer Paid Employee Assistance Program

• Shift Differentials

• Group Health Medical Plan with prescription coverage

• Paid Holidays

• Variety of Voluntary Supplemental Insurances

• Incentive Compensation Plan

• Voluntary Dental Coverage

• Educational Assistance Program

• Voluntary Vision

BioBridge Global and its subsidiaries are proud to be an Equal Opportunity Employer committed to providing employment opportunities.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. For more information about your EEO rights as an applicant under the law, please click here. BioBridge Global maintains a Tobacco & Drug-Free Workplace.